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Placement fees at maid agencies in Singapore typically range from S$1,500–3,500 for a new hire and S$500–1,500 for a transfer helper already in Singapore. On top of the agency fee, the monthly cost to the household includes the helper's salary (S$550–800 depending on nationality and experience) and the MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into Diligent Employment Services' quoted fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, pre-employment medical examination, and Work Permit application are sometimes included and sometimes billed separately. Get a full written breakdown before signing. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by searching the agency's name or licence number. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C; an A+ or A grade indicates stronger compliance history and complaint handling. Diligent Employment Services has not supplied a licence number with this listing. Before paying any deposit, request the EA Licence number and verify it directly on MOM's portal. Engaging an unlicensed agent is illegal, leaves you with no recourse if a placement breaks down, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

Standard replacement guarantees at Singapore maid agencies typically cover a 6-month window from the helper's arrival date, with one or two replacements included at no or low additional cost. Confirm what triggers the guarantee — documented mismatch in duties or conduct is generally covered, whereas a change of mind by the employer usually is not — and how many replacements are permitted before additional fees apply. Also clarify the early-termination process should the placement break down outside the guarantee window. The household is responsible for the helper's repatriation flight, Work Permit cancellation, and any unused levy refund processing. These costs can add up to several hundred dollars and are worth understanding before committing to a placement. Contact Diligent Employment Services directly to obtain the replacement policy, guarantee window, and early-termination terms in writing.