Express Maid & Employment Services Pte Ltd ✓ ACRA Verified
About Express Maid & Employment Services Pte Ltd
About Express Maid & Employment Services Pte Ltd
Express Maid & Employment Services Pte Ltd is a maid agency operating islandwide from its office at Far East Shopping Centre on Orchard Road. It has been verified by KakiList and is ACRA-registered. On Google it holds a rating of 4.5 out of 5 across 35 reviews, a moderate sample that provides reasonable directional confidence. No MOM Employment Agency (EA) Licence is listed in the provider data — households should verify the agency's EA Licence number on MOM's online EA directory before paying any deposit, as this licence is a legal requirement for any agency placing foreign domestic workers in Singapore.
When approaching a maid agency, it helps to be clear on whether you need a new-hire helper or a transfer helper, as placement fees differ — new hires typically cost S$1,500–3,500 and transfers S$500–1,500. Beyond the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). A reputable agency will bundle mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application into the package or itemise them clearly. Ask about the replacement guarantee window and what triggers it, and confirm early-termination terms, including repatriation costs, in writing.
To get started, contact Express Maid & Employment Services Pte Ltd via WhatsApp, phone, or the enquiry form to discuss your household profile and helper requirements, and request a written breakdown of all fees before signing anything.
Services Offered
Is Express Maid & Employment Services Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.5/5 from 35 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.5 (35 reviews)
Serene Ho
★★★★★
Excellent service with everything done online via Whatsapp. No need to go to the agency at all and helper was dispatched to the place of employment by private hire. Very pleased with the hassle free service. Highly recommended
Ang YL
★★★☆☆
Initial hiring of a maid was overall quite smooth, agent was responsive and efficient. Got a transfer maid who only lasted 2 months at previous employer's house, as I wanted someone with some experience taking care of bedbound elderly. Agent told me reason maid was returned as ex-employer was OCD, and that the maid can work well. Little did I know it was the start of a bunch of problems that are mostly seen with new maids (things are still dirty after cleaning, lack of hygiene sense & basic observation skills, knocking/dropping things around the house almost everyday, damaging items, recording videos around the house, extremely forgetful/careless), not sure how this means "can do work well", when the things she damaged totalled >$1.4K so far. While agent did try several times to talk to the maid, they eventually gave up, saying it's hopeless (when I asked them to provide retraining to the maid). No effort was made to help find a replacement maid despite my request (cons). So I'm stuck with a problematic maid that adds financial and emotional stress to me. Later I found out no training was ever given to the maid (no wonder there was no difference from me training a new maid from scratch). 5 months in, I was still on high stress; by 6months, still had to constantly check her inconsistent work, make sure she does them properly, and not spoil our property. Agent remains polite throughout, but do not expect much regarding after-sales service such as retraining or effort in replacement.
Lynn Goh
★★★★★
The experience with Express Maid Employment Agency was very pleasant. Jess is exceptionally committed in helping us to find a suitable helper. Due to some specific requirements of our family, it was not easy to find a suitable helper even after going through many rounds of interviews. Jess is extremely patient and understanding. She went an extra mile to ensure that the employment process was smooth, and our family really appreciates that. After the helper came, Jess continues to check in with us and facilitates. She is truly committed, and we are grateful to have her as our consultant. Thank you, Jess!
Sowmi Rahul
★★★★★
The agency was very helpful in finding us the right person. We coordinated with Jess who was open to all our questions and helped us through the entire process of recruiting our helper. Jess also checked in with us for the first few months to see if everything was okay. I would definitely recommend the agency to other too.
Jeremy Lim
★★★★★
Very good service and straight to the point. Had my helper for 7months now and she has been great. My parents in law engages this agency as well and their helper is great as well. Joyce did a lot of work to help us get the helper to suit our needs. Will strongly recommend this agency.
Express Maid & Employment Services Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Express Maid & Employment Services Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Express Maid & Employment Services Pte Ltd (this page) | ⭐ 4.5 | 35 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Express Maid & Employment Services Pte Ltd charge?›
The main upfront cost is the placement fee — typically S$1,500–3,500 for a new-hire helper or S$500–1,500 for a transfer helper. Beyond that, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67+, or a person with disability). Confirm what is bundled into the placement fee versus billed separately: mandatory FDW insurance (~S$300–600 per year), the Settling-In Programme, the pre-employment medical examination, and the MOM Work Permit application are all required by law and should be accounted for. Get a full written cost breakdown before signing. See the full maid agency cost guide for Singapore →
Is Express Maid & Employment Services Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence — verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. No EA Licence is currently listed in Express Maid & Employment Services Pte Ltd's provider data on KakiList, so you should ask the agency directly for its licence number and cross-check it on the MOM EA directory before paying any deposit. The EA Grading system runs from A+ to C; agencies rated A+ or A have stronger compliance and complaint-handling records. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance.
What replacement guarantee does Express Maid & Employment Services Pte Ltd offer?›
Standard replacement windows at Singapore maid agencies run to six months from the helper's arrival date. Confirm how many replacements are included within that period, what circumstances void the guarantee (for example, documented mismatch versus simple dissatisfaction), and the cost of any replacements beyond the covered allowance. Also clarify the early-termination process — if a placement breaks down outside the guarantee window, the household bears the repatriation flight cost, any remaining levy, and the MOM Work Permit cancellation paperwork. Understanding these terms before signing the agency contract prevents disputes later. Ask Express Maid & Employment Services Pte Ltd for the full replacement and early-termination clauses in writing.