First Maid Pte Ltd ✓ ACRA Verified
About First Maid Pte Ltd
About First Maid Pte Ltd
First Maid Pte Ltd is a maid agency operating islandwide from its office at 170 Upper Bukit Timah Road, offering foreign domestic worker placement for Singapore households. The listing is KakiList-verified and ACRA-registered. It holds a 4.7/5 rating across 152 Google reviews, a robust sample that suggests consistent client satisfaction. No MOM Employment Agency (EA) Licence appears in the provider data on record, which families should verify directly before engaging — every legitimate maid agency in Singapore must hold this licence, and it is publicly searchable on MOM's online EA directory.
When engaging a maid agency, the process typically begins with deciding between a new-hire helper and a transfer helper, the latter usually involving a lower placement fee and a shorter lead time. You will want to confirm the source-country options available — Indonesia, the Philippines, Myanmar, and Sri Lanka are the most common — alongside the helper's monthly salary (typically S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Ask what is bundled into the package fee: mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application are standard inclusions at reputable agencies, though some bill these separately. Clarify the replacement guarantee window and what triggers or voids it, as well as the agency's process should the placement break down.
Contact First Maid Pte Ltd via WhatsApp, phone, or the enquiry form to confirm current helper profiles, placement fees, and the EA Licence number before proceeding.
Services Offered
Is First Maid Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.7/5 from 152 Google reviewsRobust sample of 152 reviews.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.7 (152 reviews)
Loki Teoh
★★★★★
Highly Recommended! I had an excellent experience with First Maid Agency. The team was professional, responsive, and genuinely caring throughout the entire process. They took the time to understand my family’s needs and helped us find a suitable helper quickly and smoothly. The paperwork and arrangements were handled efficiently, and they kept us updated every step of the way. Our helper has been wonderful, well-trained, responsible, and kind. I truly appreciate the agency’s dedication and follow-up support even after deployment. I would strongly recommend First Maid Agency to anyone looking for a trustworthy and reliable maid agency.
Karen Teo
★★★★★
Mid December 2025, I approached First Maid Pte Ltd at their Bukit Timah office to recruit a helper for my elderly mother. I am impressed with the friendly staff who clearly understood our needs. Suitable Bio-datas, interviews, updates and advice on necessary actions for MOM applications were prompt and clearly well given by experienced staff. So far, good experience with this Maid agency.
Yuri L
★★★★★
Highly recommended. I contacted FirstMaid to request handling some documentations for my current Filipino helper's home leaves. All of our communication was over WhatsApp, but Ken, Amy, and Vera...all the staff were all very responsive, obliging, polite and helpful. Now I'm relieved as I know to whom I should go for any FDW-related issues and processes in future.
Min Cao
★★★★★
I would like to say thank you to Ken and his team for getting my family our helper smoothly. Special thanks to Betty for her many efforts resolving issues quickly to ensure timely completion of the entire process. Great experience with First Maid.
Jerry Teo
★★★★★
Fast response in getting my helper over to me. Very satisfied with their efficient services. Helper quality is also good. Good attitude and willing to learn.
First Maid Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how First Maid Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| First Maid Pte Ltd (this page) | ⭐ 4.7 | 152 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does First Maid Pte Ltd charge?›
Placement fees at maid agencies in Singapore typically range from S$1,500 to S$3,500 for a new-hire helper and S$500 to S$1,500 for a transfer helper. Contact First Maid Pte Ltd directly to confirm their current fee schedule, as pricing varies by helper nationality and experience level. Beyond the placement fee, budget for the helper's monthly salary (S$550–800), the monthly MOM levy (S$300 standard or S$60 concessionary), and mandatory FDW insurance (approximately S$300–600 per year). Confirm whether the Settling-In Programme, medical examination, and Work Permit application are bundled or billed separately. See the full maid agency cost guide for Singapore →
Is First Maid Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. No EA Licence number appears in the current listing data for First Maid Pte Ltd — confirm this directly with the agency and cross-check on the MOM directory before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have demonstrated stronger compliance and complaint-handling records. The licence number should appear on the agency's website, contracts, and invoices. Engaging an unlicensed agent is illegal, leaves you without recourse if a placement goes wrong, and can void insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does First Maid Pte Ltd offer?›
A standard replacement guarantee at Singapore maid agencies covers a window of approximately six months from the helper's arrival date, with one or two replacements included within that period. Contact First Maid Pte Ltd to confirm the exact window and the number of replacements included in their packages. It is equally important to understand what voids the guarantee — documented mismatch (duties or household fit) is usually covered, whereas early termination by the employer for personal reasons typically is not. Ask specifically about the cost of additional replacements beyond the guarantee. Also clarify the early-termination process: the household bears the repatriation flight cost, Work Permit cancellation paperwork, and a refund calculation for unused levy if the placement ends outside the guarantee window. Getting these terms in writing before signing protects both parties.