GM Connection Pte Ltd ✓ ACRA Verified

Placement fees for a new-hire helper typically run S$1,500–3,500 at Singapore maid agencies; transfer helpers, who are already in Singapore on an existing Work Permit, usually attract a lower fee of S$500–1,500. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if your household has a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm exactly what GM Connection bundles into its placement fee: mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, the pre-deployment medical examination, and Work Permit application costs are all required by MOM and should be accounted for. Items billed on top can add S$500–1,000 to the upfront cost. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable by agency name or licence number on MOM's online EA directory. The EA Grading system runs from A+ to C — agencies rated A+ or A have stronger compliance records and better complaint-handling track records. GM Connection's EA Licence number does not appear in the current listing data, so you should request it directly from the agency and cross-check it on the MOM directory before paying any deposit. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency closes, and can void your FDW insurance. GM Connection is KakiList-verified and ACRA-registered, and holds a 4.8/5 rating across 137 Google reviews — a robust sample — but licence verification remains an essential step regardless of reputation. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

The standard replacement window at Singapore maid agencies is typically six months from the helper's arrival date, with one or two replacements included in the original placement fee. Confirm with GM Connection exactly how many replacements are covered, what circumstances void the guarantee (for example, documented helper misconduct versus a household change of mind), and whether a top-up fee applies for additional replacements beyond the guaranteed number. It is equally important to understand the early-termination process. If the placement breaks down outside the guarantee window, the household bears the repatriation flight cost, is responsible for cancelling the Work Permit with MOM, and must refund any unused portion of the MOM levy. These costs can run S$1,000–2,000 and are not typically covered by the agency after the guarantee period expires. Get the replacement terms, refund policy, and early-termination obligations in writing before signing the agency contract.