Gracious Maids Pte Ltd ✓ ACRA Verified
About Gracious Maids Pte Ltd
About Gracious Maids Pte Ltd
Gracious Maids Pte Ltd is a maid agency based at 304 Orchard Road, Singapore, offering islandwide foreign domestic worker placement services. The agency holds a 4.8/5 rating across 2,217 Google reviews, a robust sample that suggests consistent client experience. No ACRA registration or MOM Employment Agency (EA) Licence has been confirmed in the listing data, which prospective clients should verify independently before engaging.
The placement process typically begins with selecting a helper profile — new hire or transfer — from source countries such as Indonesia, the Philippines, Myanmar, or Sri Lanka. Clients should confirm the full cost picture upfront: placement fee (typically S$1,500–3,500 for a new hire, S$500–1,500 for a transfer), the helper's monthly salary, and the monthly MOM levy (S$300 standard, or the concessionary S$60 rate if the household includes a child under 16, an elderly member aged 67 or above, or a person with disability). The agency should also clarify what is bundled — mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application — versus what is billed separately. Ask about the replacement guarantee window and the early-termination and repatriation process before signing any contract.
To take the next step, contact Gracious Maids Pte Ltd by phone or through their enquiry form to request a helper shortlist and a written breakdown of all fees. Listing data is incomplete — contact Gracious Maids Pte Ltd directly to confirm details.
Services Offered
Is Gracious Maids Pte Ltd legit?
-
✅
Verified by KakiListA real person confirmed operating details and contact channel.
-
⭐
4.8/5 from 2,217 Google reviewsRobust sample of 2,217 reviews.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.8 (2217 reviews)
FloatingJudo
★★★★★
Universal assisted to find me a helper that fits my requirements. They were not slipshod about their work and filtered the helpers well, interviews were also conducted well. The whole process up to the helper starting work was impeccable. Over the helper's tenure, they also stayed with us closely to answer our queries and/or assist with any issues we might face. Overall, I would recommend Universal anytime! Highly recommended!
Roszy James
★★★★★
I’ve been using Universal Employment Agencies since my first son was born and he is now 30 years old. Over the years, their service has been consistently reliable, and I have continued engaging them not only for myself but also for my family members. One of the helpers recommended by them has been with my family for almost 15 years, even following us through our overseas postings. That speaks volumes about the quality of their matching. I have always relied on Mrs Pooh’s advice when selecting helpers. She understands my expectations and family dynamics very well, and her matching skills are truly exceptional. The team has been stable for many years, always friendly, responsive, and efficient. I deeply appreciate their professionalism and long-standing support. Highly recommended.
Amber Lim
★★★★★
I would like to take this opportunity to express my sincere appreciation and heartfelt thanks to Karoll for your outstanding support and assistance in helping me find a suitable and reliable helper, as well as guiding me through the renewal process smoothly. As a first-time employer, I had many questions and concerns, but you were extremely patient, helpful, and professional throughout the entire journey. You took the time to clearly explain MOM regulations, employment responsibilities, and important legal matters in a way that was easy to understand. This gave me great confidence and peace of mind. I truly appreciate your willingness to share your personal experiences and practical advice, which were very valuable and reassuring. Your honesty, responsiveness, and dedication made the whole process much less stressful and very smooth. Thank you once again for your excellent service, genuine care, and professionalism. I would not hesitate to recommend you to employers who are looking for trustworthy guidance and support. With sincere thanks and appreciation.
Daniel Lee
★★★★★
This is our second time engaging Universal Employment Agency, and their service has been consistently excellent. They quickly matched us with a suitable FDW two years ago and finalized everything within the same day. Now, during our contract renewal, they remain efficient and professional. Highly recommended for anyone looking for a reliable FDW agency in Singapore.
Joanne Teng
★★★★★
I had a very positive experience with Universal Employment Agency Pte Ltd. I was refeerred to this team by my own child cluster of school friend's parents who are also using this agency. INDEED the team is professional, responsive, and genuinely cared about understanding our household needs before recommending suitable candidates. The process was smooth and well-organized — from shortlisting profiles to arranging interviews and handling all the documentation. They were also very transparent about the costs and timeline, which gave me a lot of confidence. Our helper has since joined us and has been wonderful — responsible, polite, and quick to adapt to our family routines. I really appreciate the agency’s follow-up support even after placement. Highly recommend for anyone looking for a trustworthy and reliable maid agency.
Gracious Maids Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Gracious Maids Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Gracious Maids Pte Ltd (this page) | ⭐ 4.8 | 2217 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Gracious Maids Pte Ltd charge?›
Placement fees at maid agencies in Singapore typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper already in Singapore. On top of the placement fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard rate, or the concessionary S$60 rate if your household has a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the placement fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, the pre-deployment medical examination, and the Work Permit application — versus what is billed as a separate disbursement. Get the full breakdown in writing before paying any deposit. See the full maid agency cost guide for Singapore →
Is Gracious Maids Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. No EA Licence has been confirmed in Gracious Maids Pte Ltd's current listing data, so you should search the MOM EA directory directly before paying any deposit. The agency's licence number should also appear on their website, contracts, and invoices. EA Grading runs from A+ to C; an A+ or A rating signals stronger compliance and complaint-handling history. Engaging an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Gracious Maids Pte Ltd offer?›
A standard replacement guarantee at Singapore maid agencies typically covers the first six months from the helper's arrival, with one or two free replacements included within that window. Confirm how many replacements are included, what circumstances void the guarantee (documented mismatch versus buyer's remorse), and what an additional replacement costs outside the guarantee period. Also clarify the early-termination process — if the placement breaks down after the guarantee window, the household is responsible for the helper's repatriation flight, Work Permit cancellation paperwork, and any unused levy refund procedures. Understanding these costs upfront prevents surprises if the arrangement does not work out. As no extra details have been confirmed for Gracious Maids Pte Ltd, contact them directly to obtain the replacement guarantee terms in writing before signing.