Great Employment Agency ✓ ACRA Verified

michelle seow ★☆☆☆☆

a month ago

Blessing that I have not make any payment to this agency! Warming-Make sure you read your term and conditions clearly before engaging them. Very unethical practice to make you get the insurance from them, stating it is compulsory whereby it wasn’t stated in the first enquiry form. Insisted I have to purchase my helper insurance from them even first appeal was rejected! When questioned why was not informed prior to the engagement of their service, she mentioned it was on the form (which has not even mentioned on the form that is compulsory). She got impatient and said then don’t submit the application for me and hang up the phone. I mentioned to her that I will report this to MOM. Then she said ‘she will ask her boss again” within 10 mins, she said her boss approved and threaten me to make sure I don’t ‘cock up’ ( her language) my insurance. Do you think I will trust this agent again? Of course not! Pm me for the agent name.

熒熒周 ★☆☆☆☆

4 months ago

We engaged this agency twice for Myanmar maids, and both times the experience was unsatisfactory. The agency seemed to have poor quality control and did not properly verify the maids’ seriousness or capabilities. Key issues: • Inaccurate or withheld information – reported weight and language ability were not true. • First maid (7 years’ claimed experience) worked for only 3 months, was lazy and constantly on her phone. • Second maid was much lighter and weaker than stated, and wanted to return home shortly after arrival despite us waiting a month and paying a large sum. • The “free replacement” offer did not materialise, as they couldn’t provide a different nationality. • Refunds for the maid’s salary and agent fees were delayed over a month, and $420 was deducted for food and lodging despite an earlier verbal agreement to waive it. In total, we paid around $6,000 and only got about 5 months of unsatisfactory help over 7 months. We eventually had to go to another agency to find a reliable helper. Would not recommend Great Employment Agency (both branches) based on this experience.

HM Siah ★☆☆☆☆

6 months ago

I had a very unpleasant experience with Great Employment (Katong). After waiting three months for my helper to arrive (as the agency failed to book her ticket until the last minute), she finally joined us. However, just over a month later, the agency suddenly demanded that we return her immediately — which was an unreasonable and unheard-of request. We complied to avoid unnecessary issues and trusted the agency to find her a new employer. Unfortunately, there were no updates unless I actively followed up, and the agency failed to extend her handover period or secure her next placement. Eventually, the helper chose to return to her home country, and to our shock, the agency still charged us all charges (including lodging and airfare), despite her being with the agency for more than a month. What upset us most is that the whole process was handled with rigidity and little goodwill. We are deeply disappointed, as all responsibilities seemed to fall solely on the employer, while the agency only cited contractual clauses without offering any fair resolution. Would give 0 star if possible.

Dollie Foo ★☆☆☆☆

5 months ago

This is the worse agency I've ever dealt with and don't ever deal with Joanne Tee because she is perpetually on leave or on mc and she will have zero interest in helping neither the employer nor the helper so she won't care whether it will work out for the employer or the helper. Whenever the helper doesn’t work out, she will suggest to change helper (at the employer’s expense) without even talking to them and try to find a solution. Her main agenda is to close deals and hit her target. They have a wide selection of maids because most are transferred maids which didn't work out. Engage them if you don't mind to go through hassle of changing maid and spending money on agency and replacement fees.

Shameer Yaqin ★★★★★

7 months ago

As first time employers, getting a helper was quite a daunting task. Shirley took on our requirements, communicated well, and gave us loads of helpful tips to take us through the journey. She was also extremely caring towards our helper as well, making sure that she was also okay with us as employers. She followed up with us whenever progress was made with the application and MOM, and helped us fix a couple of mistakes that we had made filling in the forms.