Help Is Here ✓ ACRA Verified
About Help Is Here
About Help Is Here
Help Is Here is a maid agency based at 1 Jalan Berseh, Singapore, offering islandwide foreign domestic worker placement. The agency is KakiList-verified, meaning a real person has confirmed its operating details and contact channels. It holds a 4.8/5 rating across 124 Google reviews — a robust sample that provides meaningful confidence in service quality. No MOM Employment Agency (EA) Licence has been recorded in this listing, and no ACRA registration is on file; both should be confirmed directly with the agency before proceeding.
When engaging a maid agency in Singapore, the first step is to verify the agency's MOM EA Licence number on MOM's online EA directory — every legitimate agency must hold one. From there, discuss whether you are looking for a new-hire helper or a transfer helper, as placement fees and timelines differ significantly: transfer helpers are typically cheaper and available sooner, whilst new hires involve source-country processing. Monthly costs to budget for include the helper's salary (S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard, or S$60 concessionary if your household has a child under 16, an elderly member aged 67 or above, or a person with disability), and mandatory FDW insurance. Ask Help Is Here what is bundled into the placement fee — Settling-In Programme, medical examination, and Work Permit application are standard inclusions at reputable agencies — and what is billed separately.
To get started, reach out to Help Is Here via WhatsApp, phone, or the enquiry form to confirm their MOM EA Licence number, discuss helper profiles, and request a written breakdown of all fees before paying any deposit.
Services Offered
Is Help Is Here legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
4.8/5 from 124 Google reviewsRobust sample size — meaningful confidence indicator.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.8 (124 reviews)
Melissa Goh
★★★★★
We had a great experience with Daphne. She was detailed, responsive, and took the time to understand our requirements clearly. Within just three weeks, she helped us find a reliable and suitable full-time domestic helper. The entire process was smooth and stress-free. Highly recommended!
Miss I
★★★★★
A Heartfelt Thank You to Ms.Thiri at HIH As returning clients who had a very positive two-year experience with HIH, we trusted them again to find a helper for my mother. We were fortunate to be assisted by Thiri, whose service was outstanding. From our first conversation, Thiri's dedication and meticulous attention to detail were evident. She took the time to thoroughly understand our family's specific situation and my mother's care needs. Her proactive approach was exceptional—she followed up on every single detail, no matter how small, and provided clear, prompt answers to all our questions. Her efforts went beyond our expectations, making the entire process smooth and stress-free. Thiri has fully maintained the high standards we associate with HIH. We are thoroughly satisfied with her professional service and highly recommend her and the agency to anyone seeking reliable domestic help.
Jesslyn Kwa
★★★★★
Very professional and no hard selling of helpers on hand. Daphne really went the extra mile to make sure we got a helper that is a right fit for our family. She asked all the tough questions during the helper interviews and we just had to sit in. There was also no prompting of answers from Daphne to the helpers during the interviews. We could tell she was genuinely trying to help our family, as our situation was quite dire, with a 14 month old baby at home and suddenly with no help, we had to urgently look for a helper. Daphne even suggested going to other agencies if there was no helper suitable for our family after all the interviews. Fortunately, we managed to find one with Daphne eventually. Assistance is prompt and efficient. Kakak Vira is a great addition to our family and we cannot thank you enough, Daphne!
CO
★★★★★
Would really highly commend HIH. To be honest, they weren’t my first choice. But to my surprise, it was my best choice. Daphne has been really helpful guiding me thru the process as it was very new to me. She also understood my urgency (my dad required an urgent helper at home & my both parents are not equipped to manage helper themselves) and kept me updated along every step. I felt very assured with her service. In fact she was the only agency that understood my situation and provided the helper promptly to me. I would definitely recommend this agency and Daphne to my friends and family. Thank you, Daphne!!
Mackie CHEE
★★★★★
I would like to share my wonderful experience in dealing with your agency. Daphne who was assisting me in getting a caregiver was really helpful. She is patient and always available for me. Even when she was away, she replies to my messages promptly. She sourced out candidates according to my needs and requirements. I have the utmost respect for her professionism. And would not hesitate to recommend her to anyone. Thanks again Daphne for your time and help :) You are a GEM!
Help Is Here vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Help Is Here stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Help Is Here (this page) | ⭐ 4.8 | 124 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Help Is Here charge?›
Placement fees at maid agencies in Singapore typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper. On top of the one-time placement fee, you will be paying the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm with Help Is Here exactly what is bundled into the placement fee — mandatory FDW insurance (typically S$300–600 per year), the Settling-In Programme, medical examination, and Work Permit application are standard at reputable agencies — versus what is charged additionally. Get a full written cost breakdown before paying any deposit. See the full maid agency cost guide for Singapore →
Is Help Is Here MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No MOM EA Licence has been recorded in this listing for Help Is Here, so you should ask the agency for their licence number and cross-check it on the MOM directory before engaging them or paying any fees. EA Grading runs from A+ to C; agencies rated A+ or A demonstrate stronger compliance records and better complaint-handling histories. Hiring through an unlicensed agent is illegal, leaves you with no recourse if problems arise, and can void your FDW insurance. Verify the licence first — it takes under a minute on the MOM website.
What replacement guarantee does Help Is Here offer?›
A standard replacement guarantee at Singapore maid agencies covers a replacement helper within six months of the original helper's arrival. Confirm with Help Is Here how many replacements are included within that window, what circumstances void the guarantee (for example, documented incompatibility versus a change of mind), and what a replacement costs once the guarantee period has lapsed. Also ask about the early-termination process. If a placement breaks down outside the guarantee window, the household bears the cost of the helper's repatriation flight, refund of any unused MOM levy, and Work Permit cancellation paperwork. Understanding these terms before signing the agency contract protects you from unexpected costs later. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.