Helper Express ✓ ACRA Verified
About Helper Express
About Helper Express
Helper Express is a domestic help agency based at 400 Balestier Road, operating islandwide across Singapore. It is KakiList-verified, meaning a real person has confirmed its operating details and contact channel. The agency holds a 4.8-star rating across 214 Google reviews, a robust sample that provides meaningful confidence in service consistency. No ACRA registration has been confirmed for this listing, and no MOM Employment Agency (EA) Licence has been supplied to KakiList — prospective clients should verify the agency's licensed status directly on MOM's online EA directory before proceeding.
Families considering Helper Express should begin by contacting the agency via phone or enquiry form to discuss source-country preferences — Indonesia, the Philippines, Myanmar, and Sri Lanka are the common options — as well as whether they are seeking a new-hire helper or a transfer helper already in Singapore. Key cost components to confirm in writing include the placement fee, the helper's monthly salary (typically S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard, or S$60 concessionary for qualifying households), bundled items such as mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application, and any amounts billed separately. Ask specifically about the replacement guarantee window and what circumstances would void it, as well as the repatriation and early-termination process.
To take the next step, call Helper Express or submit an enquiry form to confirm the agency's MOM EA Licence number, verify it on MOM's online EA directory, and request a full written cost breakdown before paying any deposit.
Services Offered
Is Helper Express legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
4.8/5 from 214 Google reviewsRobust sample of 214 reviews.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.8 (214 reviews)
Nr Mslia
★☆☆☆☆
Public Warning: Stay Away - Unreliable and Irresponsible Do not engage this agency. As they are nice and helpful in the beginning only when you already make payment and transaction is complete and won't help you when helper is the one having issue. Very irresponsible agency only care for money and not employer needs. Beware of this agency as their helper are all unreliable. Not fit to work, telling lies and make employer difficult. Helper given to me run away from their lodging house and they didn't even do anything to accommodate the employer, and they blame the employer for not changing to a new helper.
Justin Lim
★★★★★
Exceptional Service and Professionalism! I can't speak highly enough of the outstanding service provided by them. From the moment I contacted them, I was impressed by their professionalism and dedication to customer satisfaction. The team at Helper Express truly goes above and beyond to meet their clients' needs. They took the time to understand my specific requirements and provided me with a tailored solution that exceeded my expectations. The maid they assigned to me was not only skilled and efficient but also incredibly friendly and trustworthy. What sets Helper Express apart is their attention to detail and commitment to excellence. Every aspect of their service, from scheduling to cleaning techniques, is executed with precision and care. It's evident that they take great pride in their work, and it reflects in the impeccable results they deliver. Furthermore, the entire process was seamless and hassle-free, thanks to their efficient communication and transparent pricing. They made sure I was informed and involved every step of the way, which gave me peace of mind knowing that I was in capable hands. I wholeheartedly recommend Helper Express to anyone in need of professional cleaning services. Whether it's for regular maintenance or a one-time deep clean, you can trust them to deliver top-notch service with a smile. Thank you Keith & his team for making my life easier and my home sparkle!
Robert Tay
★☆☆☆☆
Public Warning: Stay Away – Unreliable and Irresponsible I’m extremely disappointed with my experience with them. While the agency was responsive and cooperative during the initial stages of the deal, they became completely unreachable after the transaction was completed. Any attempts to contact them for follow-up support, clarification, or issues related to the maid’s placement have been ignored. This is not only unprofessional but also deeply irresponsible, especially for a service that deals with people’s homes and families. A reliable maid agency should stand by their clients and workers, not disappear once payment is made. The lack of accountability and after-sales support is unacceptable. I strongly advise the public to avoid this agency. There are many other reputable and responsible agencies out there — do your due diligence and don’t fall into the same trap.
Adam Akief
★★★★★
I recently used Helper Express to hire a helper, and I couldn’t be more satisfied. The team was super friendly and made the entire process incredibly easy. They really listened to what I needed and matched me with a fantastic helper who fit perfectly with my household. What I loved most was their transparency—no hidden fees, just honest and clear communication. I highly recommend Helper Express for anyone looking for a hassle-free experience and top-quality help
Isabella
★★★★★
appreciate the transparency and fair pricing of their services. their staff member, Brell, was prompt and efficient in addressing our questions and swiftly assisted us in finding a maid. since then, our maid has been attentive to our routine household tasks and has communicated well. would definitely recommend their services.
Helper Express vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Helper Express stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Helper Express (this page) | ⭐ 4.8 | 214 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Helper Express charge?›
The placement fee for a new-hire foreign domestic worker through a licensed agency typically runs S$1,500–3,500; a transfer helper already in Singapore usually costs S$500–1,500. On top of the placement fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if your household has a child under 16, an elderly member aged 67 or above, or a person with a disability. Confirm in writing exactly what is bundled into Helper Express's package — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, medical examination, and Work Permit application are sometimes included and sometimes billed separately. Request an itemised quote before paying any deposit. See the full maid agency cost guide for Singapore →
Is Helper Express MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No MOM EA Licence has been provided to KakiList for Helper Express — you should ask the agency for its licence number and cross-check it on the MOM directory before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance records and better complaint-handling histories. Engaging an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.
What replacement guarantee does Helper Express offer?›
A standard replacement guarantee at most agencies covers a window of approximately six months from the helper's arrival date, with one or two replacements included within that period. Ask Helper Express specifically how many replacements are included, what circumstances void the guarantee — for example, documented skill or temperament mismatch is typically covered, whereas a change of mind by the employer often is not — and what a replacement outside the guarantee window costs. Also confirm the early-termination process: if the placement breaks down after the guarantee window closes, the household bears the cost of the helper's repatriation flight, Work Permit cancellation paperwork, and any unused levy already paid. Clarifying these terms in writing before signing protects both parties and avoids disputes later.