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Placement fees for a new-hire helper typically run S$1,500–3,500 through Singapore maid agencies; transfer helpers (already in Singapore on a valid Work Permit) generally cost S$500–1,500 to place. On top of the placement fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into HelperChoice's fee — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, medical examination, and Work Permit application — versus what is billed separately. Get the full breakdown in writing before paying any deposit. See the full Maid Agencies cost guide for Singapore →

Every legitimate Singapore maid agency must hold an MOM Employment Agency (EA) Licence, which is verifiable by name or licence number on MOM's online EA directory. No EA Licence is listed in HelperChoice's provider data on KakiList. Additionally, the registered address on file is a Hong Kong address, not a Singapore premises, which raises questions about whether the entity operating locally is separately licensed here. EA Grading runs from A+ to C; A+ and A-graded agencies signal stronger compliance records and better complaint-handling history. Hiring through an unlicensed agent is illegal, leaves you with no recourse if a placement breaks down, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

A standard replacement guarantee window in the Singapore market is typically six months from the helper's arrival date, with one or two replacements included. It is important to clarify what voids the guarantee — a documented mismatch in duties or temperament is generally covered, whereas a change of mind by the employer often is not — and what the cost of any additional replacement beyond the included allowance would be. Also confirm the early-termination process: if the placement breaks down outside the guarantee window, the household is responsible for the repatriation flight, any refund of unused MOM levy, and Work Permit cancellation paperwork. These costs should be understood upfront. Contact HelperChoice directly to obtain its current replacement policy in writing before committing.