Hilwah Maid Agency Pte Ltd ✓ ACRA Verified
About Hilwah Maid Agency Pte Ltd
About Hilwah Maid Agency Pte Ltd
Hilwah Maid Agency Pte Ltd is a domestic helper placement agency based in Geylang, Singapore, operating islandwide. It is KakiList-verified and ACRA-registered, with a Google rating of 4.7 out of 5 across 50 reviews — a moderate sample that provides a reasonable directional signal. No MOM Employment Agency (EA) Licence is currently recorded on this listing; prospective clients should verify licence status directly on MOM's online EA directory before proceeding.
When engaging a maid agency, the key cost components to confirm in writing are: the placement fee (typically S$1,500–3,500 for a new hire, or S$500–1,500 for a transfer helper), the helper's monthly salary (S$550–800 depending on nationality and experience), and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Bundled items to clarify include mandatory FDW insurance, the Settling-In Programme, the pre-deployment medical examination, and the Work Permit application — confirm which are included in the package fee and which are billed separately. Source-country options, replacement guarantee window, and repatriation obligations on early termination should all be agreed before signing.
To take the next step, contact Hilwah Maid Agency Pte Ltd via WhatsApp, phone, or the enquiry form to discuss helper profiles, source-country availability, and to receive a written breakdown of all fees before committing to a placement.
Services Offered
Is Hilwah Maid Agency Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.7/5 from 50 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.7 (50 reviews)
Elyani Mohamed
★★★★★
Alhamdulillah MasyAllah my family and I are so contented and thankful to be served by Hilwah Maid Agency & Aurora Employment. Their services are top notch and encompass a lot of entities in the process of hiring a helper. From selection, to application to follow up services after hiring a helper. Special mention to staff, Nur Liyana who has rendered stellar services. She is always hands on and helpful, and willing to go the extra mile to offer commendable assistance. Her patience in dealing with challenging situations is impeccable. Overall I'm satisfied and impressed by this agency.
shahidah Rohmat
★★★★★
I’m truly grateful for the support from Hilwah Maid Agency. The whole process was smooth, and they really understood my needs. My mom is a bedridden stroke patient, so having someone patient, reliable, and caring as a helper is very important for us. Special thanks to Aishah and Hilwah herself who went the extra mile to assist me in finding a suitable maid. You can see that they genuinely take pride in what they do, from carefully selecting the maids, to ensuring they go through proper training before being handed over. They even perform ruqyah for the maids, which gave me peace of mind. Finding a good helper is never easy, and I’ve experienced the difference. My first maid from another agency was a bad experience, but with Hilwah, I can really see the quality and effort put into preparing the maids. This is already my third helper from them, and I’m thankful for their consistent dedication and assistance. Thank you, Hilwah Maid Agency, for making this challenging journey a little easier. Truly appreciate all your help.
Syasya Tiara
★★★★☆
What I liked about this agency is the training they provide for the helpers are good. They not only train the basic household but also personal hygiene which I liked most. As for the agent whom I have liaised with, Liyana is the best because she is fast and reliable. I have been engaging her for the longest time now and she is committed with her work so you don’t have to worry about the timeline of when the helper will be coming because she will update you time to time. Very efficient!
aidil Sufyan
★★★★★
Alhamdullilah.. Hilwah Maid Agency never disappoint us in its seamless process walking us thru from application till we get the helper. Their runner service also is prompt and friendly. Most important, which many lacks are the after service follow up. Kudos to Hilwah and their team for maintaining a good standards. Although is early days to comment on the performance of the helper but I believe with the dedication, quality in training and after service, we can rest assured that we are in good hands.
miss lane
★★★★★
Really thankful for the great service from Hilwah Maid Agency. Our agent Mel was so helpful and understanding in helping us find the right helper. We needed a fast replacement and she made the whole process quick and smooth. Appreciate her support so much👍🩷
Hilwah Maid Agency Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Hilwah Maid Agency Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Hilwah Maid Agency Pte Ltd (this page) | ⭐ 4.7 | 50 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Hilwah Maid Agency Pte Ltd charge?›
Placement fees at maid agencies typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper already in Singapore. On top of the placement fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into Hilwah's package fee — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, the pre-deployment medical exam, and Work Permit application — versus what is billed separately. Get a full written cost breakdown before paying any deposit. See the full maid agency cost guide for Singapore →
Is Hilwah Maid Agency Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. No EA Licence is currently recorded on Hilwah's KakiList listing, so you should verify their licence status directly on the MOM directory before paying any deposit or signing a contract. EA Grading runs from A+ to C; A+ and A agencies have stronger compliance and complaint-handling records. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency closes, and can void your FDW insurance. Confirm the licence number is printed on the agency's contracts and invoices before proceeding.
What replacement guarantee does Hilwah Maid Agency Pte Ltd offer?›
Standard replacement guarantees at Singapore maid agencies typically cover a window of six months from the helper's arrival date, with one or two replacements included. Confirm with Hilwah how many replacements are covered, what circumstances void the guarantee (for example, documented mismatch versus a change of mind), and the cost of any additional replacement beyond the guaranteed number. Also clarify the early-termination process — if a placement breaks down outside the guarantee window, the household bears repatriation flight costs, is responsible for cancelling the Work Permit, and may need to refund unused MOM levy. Understanding these obligations upfront prevents surprises if the arrangement does not work out. Verify the replacement and refund clauses in the agency contract before signing.