HL Employment ✓ ACRA Verified
About HL Employment
About HL Employment
HL Employment is a domestic helper placement agency operating islandwide from its office at 1 Jalan Berseh, #03-14, Singapore 209037. It holds a 4.8/5 rating across 124 Google reviews, a robust sample that suggests consistent client satisfaction. No MOM Employment Agency (EA) Licence is listed in the provider data, and no ACRA registration is confirmed — prospective clients should verify the agency's licensed status on MOM's online EA directory before proceeding.
When engaging a maid agency in Singapore, the process typically begins with discussing your household's requirements: the type of help needed (general housework, infant or child care, elderly care, cooking), preferred source country (Indonesia, Philippines, Myanmar, or Sri Lanka), and budget for monthly salary (S$550–800 depending on nationality and experience). The agency will present biodata profiles for new-hire or transfer helpers. Key cost items to confirm upfront include the placement fee, mandatory FDW insurance, the Settling-In Programme, Work Permit application, and medical examination — clarifying which are bundled and which are billed separately. The monthly MOM levy (S$300 standard, or S$60 concessionary for eligible households with a child under 16, an elderly member aged 67 or above, or a person with a disability) is payable directly to MOM once the helper arrives. A replacement guarantee window — typically six months — should be stated clearly in the agency contract.
To get started, contact HL Employment via WhatsApp, phone, or the enquiry form to request biodata profiles that match your household profile, and ask for the agency's MOM EA Licence number so you can verify it independently before paying any deposit.
Services Offered
Is HL Employment legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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4.8/5 from 124 Google reviewsRobust sample of 124 reviews.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.8 (124 reviews)
Melissa Goh
★★★★★
We had a great experience with Daphne. She was detailed, responsive, and took the time to understand our requirements clearly. Within just three weeks, she helped us find a reliable and suitable full-time domestic helper. The entire process was smooth and stress-free. Highly recommended!
Miss I
★★★★★
A Heartfelt Thank You to Ms.Thiri at HIH As returning clients who had a very positive two-year experience with HIH, we trusted them again to find a helper for my mother. We were fortunate to be assisted by Thiri, whose service was outstanding. From our first conversation, Thiri's dedication and meticulous attention to detail were evident. She took the time to thoroughly understand our family's specific situation and my mother's care needs. Her proactive approach was exceptional—she followed up on every single detail, no matter how small, and provided clear, prompt answers to all our questions. Her efforts went beyond our expectations, making the entire process smooth and stress-free. Thiri has fully maintained the high standards we associate with HIH. We are thoroughly satisfied with her professional service and highly recommend her and the agency to anyone seeking reliable domestic help.
Jesslyn Kwa
★★★★★
Very professional and no hard selling of helpers on hand. Daphne really went the extra mile to make sure we got a helper that is a right fit for our family. She asked all the tough questions during the helper interviews and we just had to sit in. There was also no prompting of answers from Daphne to the helpers during the interviews. We could tell she was genuinely trying to help our family, as our situation was quite dire, with a 14 month old baby at home and suddenly with no help, we had to urgently look for a helper. Daphne even suggested going to other agencies if there was no helper suitable for our family after all the interviews. Fortunately, we managed to find one with Daphne eventually. Assistance is prompt and efficient. Kakak Vira is a great addition to our family and we cannot thank you enough, Daphne!
CO
★★★★★
Would really highly commend HIH. To be honest, they weren’t my first choice. But to my surprise, it was my best choice. Daphne has been really helpful guiding me thru the process as it was very new to me. She also understood my urgency (my dad required an urgent helper at home & my both parents are not equipped to manage helper themselves) and kept me updated along every step. I felt very assured with her service. In fact she was the only agency that understood my situation and provided the helper promptly to me. I would definitely recommend this agency and Daphne to my friends and family. Thank you, Daphne!!
Mackie CHEE
★★★★★
I would like to share my wonderful experience in dealing with your agency. Daphne who was assisting me in getting a caregiver was really helpful. She is patient and always available for me. Even when she was away, she replies to my messages promptly. She sourced out candidates according to my needs and requirements. I have the utmost respect for her professionism. And would not hesitate to recommend her to anyone. Thanks again Daphne for your time and help :) You are a GEM!
HL Employment vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how HL Employment stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| HL Employment (this page) | ⭐ 4.8 | 124 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does HL Employment charge?›
Placement fees for a new-hire helper typically run S$1,500–3,500; transfer helpers (already in Singapore on a valid Work Permit) usually cost S$500–1,500. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with a disability). Confirm in writing exactly what HL Employment bundles into the placement fee — mandatory FDW insurance (~S$300–600/year), the Settling-In Programme, Work Permit application, and the pre-employment medical examination are common inclusions at some agencies and separate charges at others. Getting a full itemised quote before signing anything avoids surprises. See the full Maid Agencies cost guide for Singapore →
Is HL Employment MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence — this is verifiable at no cost on MOM's online EA directory by searching the agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No MOM EA Licence is listed in the provider data for HL Employment, so verifying this directly with the agency and cross-checking on the MOM portal is an essential step before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance and complaint-handling records. Engaging an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does HL Employment offer?›
The industry standard replacement window is six months from the helper's arrival date. Confirm with HL Employment how many replacements are included within that window, what circumstances void the guarantee (for example, documented mismatch versus a change of heart), and what a replacement costs once the guarantee period expires. Also clarify the early-termination process — if the placement breaks down outside the guarantee window, the household is responsible for the helper's repatriation flight, refund of unused MOM levy, and Work Permit cancellation paperwork. Understanding these costs upfront helps you assess the true risk of a placement that does not work out.