IHelper Pte Ltd ✓ ACRA Verified
About IHelper Pte Ltd
About IHelper Pte Ltd
IHelper Pte Ltd is a domestic help agency based at 321 Orchard Road offering maid placement services islandwide in Singapore. It is KakiList-verified and ACRA-registered, and holds a 4.9-star rating across 149 Google reviews — a robust sample that indicates consistently positive client feedback. No regulatory licence details have been provided to KakiList at this time, so prospective clients should confirm the MOM Employment Agency (EA) Licence directly with IHelper before proceeding.
When engaging a maid agency, the typical journey begins with establishing whether you need a new-hire helper or a transfer helper — the latter is already in Singapore and usually involves a lower placement fee and a shorter wait. Monthly costs to budget for include the helper's salary (broadly S$550–800 depending on nationality and experience) and the MOM levy (S$300 standard rate, or the concessionary S$60 if your household includes a child under 16, an elderly member aged 67 or above, or a person with a disability). A reputable agency bundles the Settling-In Programme, FDW insurance, medical examination, and Work Permit application into its package — confirm precisely what is covered and what is billed separately. Discuss source-country preferences (Indonesia, the Philippines, Myanmar, Sri Lanka), replacement guarantee window, and the repatriation obligations that fall on the household should a placement break down outside the guarantee period.
Contact IHelper Pte Ltd via WhatsApp, phone, or the online enquiry form to discuss your household's requirements and request a full written breakdown of placement fees, helper salary, levy, and insurance before signing any agreement.
Services Offered
Is IHelper Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.9/5 from 149 Google reviewsRobust sample of 149 reviews.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.9 (149 reviews)
PF Chong
★★★★★
If you are looking for someone professional, thoughtful, and deeply committed to helping families find the right domestic helper, Vivien from iHelper is exceptional. I first knew Vivien when she was with a previous agency. At that time, my parents did not yet require a helper, but she would occasionally keep me in mind and update me when she came across candidates she felt might suit my family. There was never any pressure — just genuine care and professionalism. We eventually lost touch, but when my family entered a very difficult caregiving season and we urgently needed help, I made the effort to track her down. I was relieved to find her at iHelper and incredibly glad that I did. Vivien took the time to properly understand our caregiving situation and conducts her helper assessments very carefully. She is thoughtful about matching the right helper to the right household, which gave me a lot of confidence in the process. With her guidance, I was able to shortlist a very good helper who is now on the way to join our family. Throughout the process she was extremely responsive, diligent, and often working late nights and weekends to move things forward. What truly sets Vivien apart is that she is not transactional or sales-driven. She is authentic, empathetic, and clearly understands the stress families go through during caregiving. In my experience, Vivien represents the very best this industry has to offer, and I would wholeheartedly recommend her to any family looking for a trustworthy and dedicated partner in finding the right helper.
hui en Toh
★★★★★
Vivien is the most amazing agent I’ve come across after engaging multiple agencies… Her commitment to helping employers find the right match is unbeatable. She truly puts herself into our shoes to understand our needs and assess helpers for us like she would for her own hiring. She is not pushy like another agent I came across from the same company previously, and is really hardworking working late nights to arrange interviews between the employers and helpers. Truly appreciate your help, thanks Vivien 🙏
Irene S.
★★★★★
We reached out to three agencies, and Vivien from iHelper was by far the most responsive and easy to work with. She set up a group chat with my husband and me, kept us updated consistently (even outside regular hours), and patiently guided us through the interview process as first-time employers. We really appreciated her candid and straightforward approach. Thanks to her support, we were able to secure a helper within three days. Our helper arrived a few days ago and has already exceeded our expectations. We’re very happy with the experience and would gladly recommend Vivien and iHelper.
Melissa Chua
★★★★★
100% review for this place, I’ve tried to source like 6 other helpers from different agencies and I realised that even tho I got one good helper from another agency… This is truly the agency that sources helpers tirelessly for you. They give you advice until it’s the right fit!!! Any way, after 6 interviews and many more bios later, I truly got a good helper that is here to stay with me :) Good luck for your helper search. It’s truly not easy :-(
Audrey Yee
★★★★★
I am very grateful for the help, support, advice and professionalism that Vivien has given me and my family through iHelper. When I had issues with my previous helper, Vivien took on the responsibility and assisted promptly despite not being the consultant that assisted with the hiring process of my previous helper. Vivien is very experienced, and paid attention to the needs of me and my family when trying to help us search for a new helper. Even her post sale support and services are commendable, where Vivien helped my new helper settle in with my family, providing support not just to me but also to my helper. It is rare to meet a trustworthy and reliable consultant like Vivien. Wished I would have met Vivien earlier. Thank you for your help Vivien!
IHelper Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how IHelper Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| IHelper Pte Ltd (this page) | ⭐ 4.9 | 149 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does IHelper Pte Ltd charge?›
Placement fees for a new-hire helper typically run S$1,500–3,500 through Singapore maid agencies; a transfer helper — already in Singapore on a valid Work Permit — usually attracts a lower fee of S$500–1,500. Confirm exactly which figure applies with IHelper and ask for a written breakdown. Beyond the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the MOM levy (S$300/month standard; S$60/month concessionary if your household has a child under 16, an elderly member aged 67+, or a person with a disability). Check whether FDW insurance (~S$300–600/year), the Settling-In Programme, medical exam, and Work Permit application fees are bundled into the package or billed separately. See the full maid agency cost guide for Singapore →
Is IHelper Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on IHelper's website, contracts, and invoices. No licence details have been provided to KakiList at the time of listing, so verify directly on the MOM EA directory before paying any deposit. The EA Grading system runs from A+ to C; agencies with A+ or A grades have stronger compliance and complaint-handling track records. Engaging an unlicensed intermediary is illegal, leaves you without recourse if a placement fails, and can void your FDW insurance. IHelper holds a 4.9-star rating across 149 Google reviews, which is a positive signal, but always cross-check the EA Licence independently regardless of reputation.
What replacement guarantee does IHelper Pte Ltd offer?›
A standard replacement guarantee covers a defined window — typically six months from the helper's arrival date — during which the agency will source a replacement at no additional placement fee if the match proves unsuitable. Confirm with IHelper how many replacements are included in the package, what circumstances void the guarantee (for example, a helper who is terminated for reasons the agency deems the employer's fault may not qualify), and the cost of further replacements beyond the covered window. Also clarify the early-termination process: if a placement breaks down outside the guarantee period, the household is responsible for the helper's repatriation flight, Work Permit cancellation paperwork, and any unused levy refund procedures. Understanding these obligations upfront avoids unexpected costs. Verify the EA Licence on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.