Island Maids (Group) Pte Ltd ✓ ACRA Verified
About Island Maids (Group) Pte Ltd
About Island Maids (Group) Pte Ltd
Island Maids (Group) Pte Ltd is a maid agency operating islandwide from its office at 429 Race Course Road, Singapore. The listing is KakiList-verified and ACRA-registered, and holds a 4.9/5 rating across 121 Google reviews — a robust sample that points to consistent client satisfaction. No MOM Employment Agency (EA) Licence number appears in the current listing data, so households should request and confirm the licence number directly before proceeding.
When engaging a maid agency, the first step is clarifying whether you need a new-hire helper or a transfer helper, as placement fees differ materially — new hires typically attract S$1,500–3,500 whilst transfers run S$500–1,500. Beyond the placement fee, budget for the helper's monthly salary (typically S$550–800 depending on nationality and experience), the monthly MOM levy (S$300 standard, or S$60 concessionary if your household has a child under 16, an elderly member aged 67 or above, or a person with a disability), mandatory FDW insurance, and the Settling-In Programme. Source-country options commonly include Indonesia, the Philippines, Myanmar, and Sri Lanka, each with different experience profiles and salary norms. Confirm what is bundled into the agency's fee versus billed separately — Work Permit application, medical examination, and repatriation provisions on early termination are all costs that can fall on the household.
Contact Island Maids (Group) Pte Ltd via WhatsApp, phone, or the enquiry form to confirm the EA Licence number, discuss source-country availability, and obtain a written breakdown of all placement fees and ongoing costs before paying any deposit.
Services Offered
Is Island Maids (Group) Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.9/5 from 121 Google reviewsRobust sample — 121 reviews at 4.9/5 is a strong signal of consistent service.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.9 (121 reviews)
Margaret Lim
★★★★★
Zainah from Island Maid , Race Course Branch is really helpful and I would like to thank her for helping me find a caregiver for my 95 year old mom. Her service is excellent and understands all the anxiety of not having a good caregiver for the elderly. All the best Zainah ! Keep the spirit!
R C
★★★★☆
Island Maids has been my helper agency since September 2023, and I appreciate their structured approach to placements. They’ve facilitated three transitions for me so far, each time promptly arranging a replacement when needed. Mavis Tee maintains a professional and efficient operation, ensuring that standards are met. While our interactions have been mostly businesslike, I can see how her direct style helps manage the demands of running an agency. The helpers assigned have varied in experience, as is common with any agency, but Island Maids does honor their commitment to finding suitable matches. For those seeking a no-fuss agency with reliable processes, Island Maids is a practical choice.
Chansern Quek
★★★★★
I had a fantastic experience with Mavis Tee from Island Maids! From start to finish, her service was prompt, professional, and seamless. She was attentive to my needs and took the time to understand my requirements, ensuring matched me with the most suitable helper. The process was smooth and efficient, and she kept me informed at every step. Her professionalism and commitment to quality service really stood out. I highly recommend Mavis Tee to anyone looking for reliable and efficient assistance in hiring a domestic helper.
Vimukthi Amarathunga
★★★★★
Second time we engage island maid agency ,very happy about prompt services specially from Zainah on to the point faster response, last helper stay us with over 3 years without any concerns, needs to highlight they are very prompt and share me wide number of profiles along side with prompt action by the their team ( work pass approval within 1 day)..thanka and recommended..
Geannie Lim
★★★★★
We recently returned to Island Maids on the renewal of our domestic helper prior to her completion of the two years contract. Wen Dee, whom had assisted us initially with the employment of our helper, guided us on MOM's requirements and terms upon contract expiry. She was prompt with her reply to all our queries. The renewal was fast and hassle free. We are very satisfied with Wen Dee's service rendered thus far. We very much appreciate her assistance and advice. Her proactive traits is definitely a plus ! Highly recommend Island Maids and Wen Dee to all who are having headaches sourcing for new/transfer helper.
Island Maids (Group) Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Island Maids (Group) Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Island Maids (Group) Pte Ltd (this page) | ⭐ 4.9 | 121 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Island Maids (Group) Pte Ltd charge?›
Placement fees at maid agencies typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper already in Singapore. On top of the placement fee, households pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if the household includes a child under 16, an elderly member aged 67 or above, or a person with a disability. Confirm precisely what Island Maids (Group) Pte Ltd bundles into its fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, Work Permit application, and medical examination — versus what is billed separately. Get the full cost breakdown in writing before signing. See the full maid agency cost guide for Singapore →
Is Island Maids (Group) Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C — A+ and A signal stronger compliance and complaint-handling track records. Island Maids (Group) Pte Ltd's EA Licence number is not reflected in the current listing, so households should request it directly and cross-check on the MOM directory before paying any deposit. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency closes, and can void the helper's insurance coverage. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Island Maids (Group) Pte Ltd offer?›
The standard replacement window at Singapore maid agencies is typically six months from the helper's date of arrival. Within that window, most agencies include one or two replacements at no additional charge — though the exact number and the conditions that trigger eligibility vary. Documented mismatches (language barriers, skill gaps, medical issues) generally qualify; change-of-mind requests may not. Also clarify the early-termination process outside the guarantee window. If a placement breaks down after the guarantee expires, the household typically bears the cost of the repatriation flight, Work Permit cancellation paperwork, and any unused MOM levy refund claim. Confirm all of these terms in writing with Island Maids (Group) Pte Ltd before committing.