JansMaid ✓ ACRA Verified

Sumi ★★★★★

3 weeks ago

I had a wonderful experience with Jan's Maid & Employment Agency especially working with Zee and would confidently recommend them to anyone looking for a trustworthy maid agency. The consultants were friendly, professional, and very efficient They listened carefully to what I needed and provided suitable biodata options without any pressure. The entire hiring process was clearly explained, and all paperwork was handled smoothly and promptly. What impressed me most was their honesty and transparency. Whenever I had questions, they responded quickly and patiently guided me through the process. Thanks to their careful matching, we found a helper who fits our family well. If you're looking for dependable service and strong customer support, Jan's Maid & Employment Agency is definitely a top choice.

geogina toh ★★★★★

2 months ago

I had a wonderful experience with Sally from Jans Agency. She is incredibly responsive and always replies and update promptly, even outside of working hours, which truly shows her dedication and professionalism. Sally is patient, attentive, and highly understanding, taking the time to listen carefully and fully grasp our family’s situation and needs. She went above and beyond to help us find the right helper, not just any helper, and made the entire process smooth and reassuring. She is extremely approachable, reliable, and easy to communicate with, which made us feel supported every step of the way. Her commitment, sincerity, and excellent service really stood out. I highly recommend anyone looking for a helper to reach out to Sally — you’ll be in very good hands.

Faili Majeed ★★★★★

2 months ago

As a first-time employer, Sally at Jan Maids made the process easy and stress-free. She guided me step-by-step, was responsive on WhatsApp, and accommodated our schedule. They matched us with a trained Myanmar FDW who had been briefed on cultural sensitivities for our Muslim household, which put us at ease. Delivery to our doorstep was done at minimal cost and the overall package was very reasonable. Highly recommended.

Zan M ★★★★★

a month ago

I’ve worked with Sally over three different hires, and each time the service has been efficient, professional, and kind. On one occasion, we had to cancel a confirmed hire due to an unexpected family emergency. The agency cancelled the placement and fully refunded our payment, which we deeply appreciated during a difficult time. More recently, our helper of six weeks unexpectedly left the country on her first rest day. Sally was prompt and supportive, guiding me through the next steps and arranging a replacement within 24 hours. What truly touched me was that the agency waived the remaining placement fee and worked directly with their Indonesian counterpart to resolve the situation quickly. Highly recommend this agency for their integrity, efficiency, and genuine care for clients.

DiahShafinge0701 ★★★★★

3 months ago

⭐⭐⭐⭐⭐ I had a great experience with Jans Maid & Employment Agency. Sis Sally provided excellent customer service—she was very efficient and answered all my queries promptly. The helper we got is also very good: efficient, proactive, and able to work automatically without needing to be asked. Overall, I’m very satisfied with the service and would recommend this agency.