About Jewel Maids Pte Ltd
Jewel Maids Pte Ltd is a maid agency based in Upper Bukit Timah, serving households islandwide. The listing is KakiList-verified and ACRA-registered. It holds a 4.8-star rating across 17 Google reviews — a small sample size, so treat this as directional rather than conclusive. No MOM Employment Agency (EA) Licence has been recorded on this listing; prospective clients should verify the agency's licence status directly on MOM's online EA directory before proceeding.
When engaging a maid agency, the key cost components to clarify upfront are the placement fee (typically S$1,500–3,500 for a new hire, or S$500–1,500 for a transfer helper), the helper's monthly salary (typically S$550–800 depending on nationality and experience), and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the agency fee — mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application are standard inclusions at many agencies but should not be assumed. Source-country options (Indonesia, Philippines, Myanmar, Sri Lanka) and the replacement guarantee window are also worth discussing before signing any contract.
To take the next step, contact Jewel Maids Pte Ltd via WhatsApp, phone, or their enquiry form, and ask for the full breakdown of fees, the agency's MOM EA Licence number, and the terms of their replacement guarantee before paying any deposit.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Emilia is truly wonderful and has helped us tremendously in finding the right candidates. She listens carefully to our requests and ensures the candidates meet our expectations, unlike some agencies that send people without proper screening. She usually conducts the first-round interviews herself, saving us time and ensuring quality. She is experienced, professional, and always ready to provide useful advice whenever we face issues. She also helps set clear expectations for both the employer and the helper, which makes the placement smooth and successful. We really appreciate her dedication, thoughtful guidance, and personal touch throughout the process.
I had a really good experience with Jewel Maid Agency, especially with their manager Emilia. She is very helpful and professional, and what I appreciate most is that she takes the time to counsel the helpers and ensure they understand what’s expected of them before they start. From the beginning, Emilia is clear in setting expectations for both employers and helpers, which helps avoid misunderstandings later on. She is definitely pro-employer, yet still fair to the helpers, which creates a balanced and positive working relationship. Another big plus is that Emilia helps to filter and recommend potential helpers based on your specific household needs, saving a lot of time and ensuring a better match. Overall, Emilia and Jewel have been a pleasure to work with – I would recommend them to anyone looking for a reliable and thoughtful maid agency.
I’ve had a great experience with Yanny. She was professional, responsive, and very helpful throughout the entire process. She took the time to understand my needs and recommended a suitable helper who has been a great fit for my family. The paperwork and arrangements were handled smoothly, and she continued to follow up even after placement. Truly appreciate the excellent service and support!
We had a wonderful experience working with Yanny!!! She’s sincere, dependable, and always prompt in replying to our queries. Thanks to her help, we found a helper who’s a great fit for our family. Really really really appreciate her support and patience throughout the entire process. 🌟🌟🌟🌟🌟
“Exceptional Service and Outstanding Helpers!” I cannot recommend Emilia highly enough! From the very beginning, she demonstrated professionalism, attentiveness, and a genuine understanding of my household needs. She provided me with the best helpers I could have hoped for—reliable, skilled, and incredibly hardworking individuals who quickly became an integral part of our home. One of Emilia’s most remarkable qualities is her patience. She took the time to listen to my concerns, answer all my questions, and ensure that every detail was handled with care. Her ability to remain calm and accommodating throughout the process is truly applaudable. Emilia made the entire experience seamless and stress-free. Her attention to detail, ability to match personalities, and dedication to finding the perfect fit truly set her apart. Thanks to her, my household runs smoothly, and I have more peace of mind than ever before. If you’re looking for someone who goes above and beyond to deliver excellent service, look no further than Emilia. She’s simply the best!
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Jewel Maids Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Jewel Maids Pte Ltd (this page) | ⭐ 4.8 | 17 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
The total cost of hiring through a maid agency involves several components. The placement fee for a new helper typically runs S$1,500–3,500; for a transfer helper already in Singapore, expect S$500–1,500. On top of this, you pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for eligible households with a child under 16, an elderly member 67+, or a person with disability). Confirm what is bundled into Jewel Maids Pte Ltd's agency fee versus billed separately — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, the pre-deployment medical examination, and Work Permit application are commonly included but should be verified in writing. See the full maid agency cost guide for Singapore →
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. No EA Licence has been recorded on this KakiList listing, so verifying directly on the MOM directory before paying any deposit is essential. EA Grading runs from A+ to C; A+ and A agencies have stronger compliance records and more robust complaint-handling processes. Engaging an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
A standard replacement guarantee typically covers a window of six months from the helper's arrival date and includes one or more replacements at no additional placement fee, subject to conditions. It is important to clarify what circumstances trigger a valid replacement (documented mismatch, conduct issues) versus what may be treated as buyer's remorse and potentially void the guarantee. Also confirm the early-termination process outside the guarantee window — repatriation flight costs, refund of unused MOM levy, and Work Permit cancellation paperwork are generally the employer's responsibility when a placement breaks down. These costs can add up to S$1,000 or more and are worth factoring into your decision. Ask Jewel Maids Pte Ltd for the replacement and early-termination terms in writing before signing the agency contract.
If Jewel Maids Pte Ltd isn't the right fit, these are other maid agencies providers on KakiList worth shortlisting. All are independently listed — no affiliate fees, no "featured" sponsorships.