Loyal Employment Agency ✓ ACRA Verified

Loyal Employment Agency's listing shows a package-based pricing model, though specific fee figures are not published. As a reference, placement fees for a new hire typically run S$1,500–3,500, while a transfer helper placement is generally S$500–1,500. On top of the agency fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the MOM monthly levy — S$300 at the standard rate, or S$60 at the concessionary rate if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm what is bundled into the quoted package — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, pre-employment medical examination, and Work Permit application are sometimes included, sometimes billed separately. Get the full breakdown in writing before committing. See the full maid agency cost guide for Singapore →

No MOM Employment Agency (EA) Licence appears in the provider data for Loyal Employment Agency. Every legitimate maid agency in Singapore is required to hold this licence, and it is verifiable by name or licence number on MOM's online EA directory at no cost. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C — A+ and A grades signal stronger compliance records and better handling of complaints. Engaging an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency ceases operations, and can void your FDW insurance. Contact Loyal Employment Agency directly and ask for their EA Licence number, then cross-check it on the MOM directory before paying any deposit. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

Specific replacement terms are not published in the listing, so these must be confirmed directly with Loyal Employment Agency. As a market reference, most licensed agencies offer a replacement window of six months from the helper's arrival date, with one or two replacements included. It is important to clarify what circumstances trigger the guarantee — documented behavioural or skills mismatches are typically covered, while personal preference changes may not be — and what the cost is for any additional replacements beyond those included. Also ask about the early-termination process. If a placement breaks down outside the guarantee window, the household bears the cost of the repatriation flight, Work Permit cancellation paperwork, and any unused MOM levy refund. Understanding these terms upfront prevents surprises later.