Maid Avenue ✓ ACRA Verified
About Maid Avenue
About Maid Avenue
Maid Avenue is a domestic helper placement agency operating islandwide from its Changi Road office. It has been verified by KakiList and is ACRA-registered. The agency holds a 4.7/5 rating across 920 Google reviews, a robust sample that provides a reliable signal of consistent service. Pricing is displayed at the S$$ tier; prospective employers should request a full written breakdown of placement fees and bundled services before committing.
When approaching Maid Avenue, employers should enquire about new-hire versus transfer-helper options — new hires typically carry a higher placement fee (S$1,500–3,500) while transfer helpers are generally less expensive (S$500–1,500) but come with an existing work history to review. Source-country options commonly include Indonesia, the Philippines, Myanmar, and Sri Lanka, each with different salary norms (S$550–800 per month) and skill profiles. Monthly MOM levy applies at S$300 standard, or the concessionary rate of S$60 for households with a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm what is bundled into the fee — mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application — versus what is billed separately. Ask about the replacement guarantee window and what circumstances would void it.
Reach Maid Avenue by WhatsApp, phone, or the online enquiry form to request a placement consultation and full cost breakdown in writing before paying any deposit.
Services Offered
Is Maid Avenue legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.7/5 from 920 Google reviewsRobust sample — 920 reviews provides a reliable signal of consistent service.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.7 (920 reviews)
Nazreen Rahim
★★★★★
I had a very pleasant experience with this maid agency. The whole process was seamless and well-organised from start to finish. The waiting time was reasonable and not long, which made things very convenient for us. What I appreciated most was the clear and efficient communication, even though we did not meet face-to-face. Everything was explained properly, questions were answered promptly, and I always felt informed throughout the process. Overall, it was a smooth, stress-free experience and I would definitely recommend this agency to anyone looking for a reliable and professional service.
Sasha Rahman
★★★★★
Maid Avenue was recommended to me by my cousin who had previously engaged their services. I was in an emergency situation and needed a maid at very short notice. I reached out to a few agencies and Nathaniel from Maid Avenue stood out immediately. It was almost midnight when I contacted him and I was genuinely surprised that he responded so quickly with several profiles for me to choose from. They even arranged a video call interview shortly after. What I truly appreciate is how well they understood my situation and how efficiently everything was handled to accommodate my urgency. The entire process was professional, fast and reliable. Thanks to Ms Hui Ting, who guided me through every step. This was my first time hiring a maid, and she made the whole experience smooth and stress-free. Their after-service was excellent—always as responsive and supportive as they were from the very first moment I approached them. They answered my questions immediately regardless of the time or day, and were always ready to assist whenever I needed help. I’m very satisfied with their service and would highly recommend Maid Avenue to anyone looking for a trustworthy and efficient agency.
Dannie Rafa
★★★★★
⭐ Honest Review of Maid Avenue (with Ms. Hani) Ms. Hani has been such a great help — always responsive, kind, and incredibly patient with me and my endless worries! We chose a new/fresh helper from Myanmar, and throughout the entire process, Ms. Hani truly understood what my main priorities were — especially when it comes to my three “monster” kids (hahaha!). We had multiple rounds of interviews with the helper we eventually selected, but I still had my doubts. At one point, the helper shared that she felt scared and not confident about taking care of three kids alone. Ms. Hani handled the situation so thoughtfully — she reassured the helper, encouraged her to take a day to think it over, and followed up the next day. The helper later informed Ms. Hani that she was okay and willing to proceed. That really put my mind at ease. Still, I wanted to make sure the helper felt safe and confident too, so I even requested a final interview — which Ms. Hani kindly arranged without hesitation. What really touched me was how dedicated she is — Ms. Hani even answered my calls and WhatsApp messages on her off days or early in the morning before she even started work. That level of commitment and care is truly rare. Her patience, understanding, and reassurance really made this whole experience so much smoother and less stressful. I would definitely recommend Maid Avenue, and especially Ms. Hani, for her warmth, patience, and genuine care throughout the process. ⭐️⭐️⭐️⭐️⭐️
Elleyana AE
★★★★★
fast response. my agent was Fizah,she's friendly n welcoming too! she give good advices for me bcus im a first timer. overall there is no hidden charges unlike some agencies. me n my family are satisfied with Maid Avenue we will deffinately reccomend friends and family who needs a helper in the future.
Ziedah AK
★★★★★
It is my first time trying to hire a helper and chance upon Maid Avenue. From the quick responses to my queries, the interviews and application, all was done smoothly. I did not even have to physically be present which is a plus point as Im a working mom. The helper was even sent to my parents' house. All these was done efficiently. My gratitude to Mr Nathaniel & Ms Hani for providing me great assistance. Thank you!!
Maid Avenue vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Maid Avenue stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Maid Avenue (this page) | ⭐ 4.7 | 920 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Maid Avenue charge?›
Maid Avenue prices placements at the S$$ tier. For a new hire, placement fees typically fall in the S$1,500–3,500 range; a transfer helper (already in Singapore on an existing Work Permit) generally costs S$500–1,500. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm in writing whether the placement fee bundles mandatory FDW insurance (~S$300–600 per year), the Settling-In Programme, the pre-deployment medical examination, and Work Permit application costs — or whether these are charged on top. See the full maid agency cost guide for Singapore →
Is Maid Avenue MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. Maid Avenue's licence number should appear on its website, contracts, and invoices — cross-check it on the MOM directory before paying any deposit. EA Grading runs from A+ to C; agencies graded A+ or A have demonstrated stronger compliance and complaint-handling records. Hiring through an unlicensed agent is illegal under the Employment Agencies Act, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance. Verify the licence before engaging. Note that no EA Licence was listed in Maid Avenue's KakiList submission — confirm the licence number directly with the agency and check it on the MOM directory.
What replacement guarantee does Maid Avenue offer?›
A standard replacement guarantee typically covers a defined window from the helper's arrival date — commonly six months — and specifies how many replacements are included at no additional placement fee. Ask Maid Avenue explicitly what constitutes a valid reason for replacement (documented performance or compatibility issues versus straightforward change of preference) and what circumstances void the guarantee. Also clarify the early-termination process if the placement breaks down outside the guarantee window. The employer bears the cost of the repatriation flight, Work Permit cancellation, and any unused MOM levy refund paperwork. Understanding these terms upfront avoids unexpected costs later. Get the full replacement and termination policy in writing before signing the placement agreement.