Maidcity Resources Pte Ltd ✓ ACRA Verified

Val Teh ★★★★★

2 months ago

I would like to express my appreciation to Serene who is forever there to listen and providing the required advise and support. She is an agent whom you can count on and she feels like a friend whom you can turn to for any advise; so ready to help. I remember meeting Serene when I walked into the shop. Her knowledge is incredible, from getting a suitable helper to assistant to process urgent home leave request. Last but not least, pointing out to me the relevant MoM guidelines. Salute to your love and passion to the profession. Thanks.

MC Mc ★★★★★

2 months ago

Many thanks to Stella! The hiring process was very smooth going as she is very knowledgeable and very helpful. She would response to our queries and arranged last minute interview, even on her off days and beyond business hours. Would recommend Maidcity as the team works together very well, covering for each other's clients in their colleagues' physical absence or being busy with other clients.

Kelvin Lau ★★★★★

3 months ago

Is was a difficult decision whether should I employ a helper for my elderly mother happened to admit hospital in & out twice since Sept till Dec but the REAL deal came ! Who is going to take care of her when she discharge back at home as I am the only sole bread winner in my family to bring in our income...well like what word said there is always light at the end of tunnel, I met Stella at maidcity she is able to make it in a short time of urgent window to find a suitable helper to solve my problem least not to mention she guide me every details till the end of process and even after my helper came. That kind of extra mile of effort very much appreciated!

Nicky ★☆☆☆☆

2 months ago

Very disappointing after service from Maidcity. No responsibility or support given by them. Very money minded all they want to do is to let problematic helper transfer so they can earn more money. Instead of knowing what is going on and supporting employers when things happened they just push the problems back to employers . I would not want to recommend this agency to anyone. They will psycho you to let the helper go to a new family even when they know there is a huge issue with the helper. Agency like this really make helper hiring scary. My helper is already at the airport when they told her they could help her get new employer even after her work permit is cancelled making my helper refuse to enter immigration. After their plan failed, they simply throw the bomb back to me by telling my helper that only I can help her. Instead of warning my helper the consequences of not leaving after work permit is cancelled. I have made it very clear of my intentions to the agency. Agency warn me that I could get into trouble with MOM and police when I have already cancelled her permit and the agency is the one that has been telling her rubbish. From flight ticket and getting runner to send her to the airport is done by myself agency didn’t not help and it’s been 5 hours agency didn’t even bothered or seem worry about the whole situation and haven’t drop me a text. Last known agency might have taught Myanmar helper to book a flight to Thailand instead of following mom law to send back to country of origin “Myanmar” so helper will have a easy way to get back to Singapore. Please Maidcity have abit of business ethics, this might be the reason why there is so many problems with helpers currently. Looking at the replies this agency gives me makes me laugh. For a helper who has the intention to leave my home when I’m on holiday should be given a second chance? If there is an issue with my home why am I not aware at all? Why would I gift this helper gold for Christmas. Why would a maid agency not inform an employer if the helper has intentions to leave? And using employers history to make personal attack is so RIGHT and if you need to know the reason of me changing 3 helpers feel free to drop me a message. Look at their replies until now 0 messages from them but using their time and effort to reply on reviews.

Eric Lim ★★★★★

7 months ago

Engaged this agency to assist with transfer documentation and met Serene. No, got in touch with Serene, who handled everything from day one seamlessly, efficiently and in so pleasant a manner VIRTUALLY. Her helpful, warm and accommodating manner came across in texts and phonecalls so much so you couldn't help feel like you had a friend in your agent. And yet we haven't met in person. A totally pleasant experience dealing with Maidcity, not a common experience dealing with employment agencies in general.