Maidcity Resources Pte Ltd ✓ ACRA Verified
About Maidcity Resources Pte Ltd
About Maidcity Resources Pte Ltd
Maidcity Resources Pte Ltd is a maid agency serving households islandwide from its office at 85 Lor 4 Toa Payoh. The listing has been verified by KakiList and the business is ACRA-registered. It holds a 4.6/5 rating across 35 Google reviews — a moderate sample that provides reasonable directional confidence. No regulatory licence details have been provided to KakiList at this time, so prospective clients should confirm MOM Employment Agency (EA) Licence status directly before proceeding.
When engaging a maid agency in Singapore, it is worth understanding the full cost picture before signing anything. The placement fee varies depending on whether you are taking on a new hire (typically S$1,500–3,500) or a transfer helper (typically S$500–1,500). On top of the placement fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). You should also confirm whether mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application are bundled into the package or billed separately. Source-country options commonly include Indonesia, the Philippines, Myanmar, and Sri Lanka, each with different salary benchmarks and availability.
To get started, contact Maidcity Resources Pte Ltd by phone or via the enquiry form, and ask to see their MOM EA Licence number — verifiable on MOM's online EA directory — before paying any deposit.
Services Offered
Is Maidcity Resources Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.6/5 from 35 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.6 (35 reviews)
Val Teh
★★★★★
I would like to express my appreciation to Serene who is forever there to listen and providing the required advise and support. She is an agent whom you can count on and she feels like a friend whom you can turn to for any advise; so ready to help. I remember meeting Serene when I walked into the shop. Her knowledge is incredible, from getting a suitable helper to assistant to process urgent home leave request. Last but not least, pointing out to me the relevant MoM guidelines. Salute to your love and passion to the profession. Thanks.
MC Mc
★★★★★
Many thanks to Stella! The hiring process was very smooth going as she is very knowledgeable and very helpful. She would response to our queries and arranged last minute interview, even on her off days and beyond business hours. Would recommend Maidcity as the team works together very well, covering for each other's clients in their colleagues' physical absence or being busy with other clients.
Kelvin Lau
★★★★★
Is was a difficult decision whether should I employ a helper for my elderly mother happened to admit hospital in & out twice since Sept till Dec but the REAL deal came ! Who is going to take care of her when she discharge back at home as I am the only sole bread winner in my family to bring in our income...well like what word said there is always light at the end of tunnel, I met Stella at maidcity she is able to make it in a short time of urgent window to find a suitable helper to solve my problem least not to mention she guide me every details till the end of process and even after my helper came. That kind of extra mile of effort very much appreciated!
Nicky
★☆☆☆☆
Very disappointing after service from Maidcity. No responsibility or support given by them. Very money minded all they want to do is to let problematic helper transfer so they can earn more money. Instead of knowing what is going on and supporting employers when things happened they just push the problems back to employers . I would not want to recommend this agency to anyone. They will psycho you to let the helper go to a new family even when they know there is a huge issue with the helper. Agency like this really make helper hiring scary. My helper is already at the airport when they told her they could help her get new employer even after her work permit is cancelled making my helper refuse to enter immigration. After their plan failed, they simply throw the bomb back to me by telling my helper that only I can help her. Instead of warning my helper the consequences of not leaving after work permit is cancelled. I have made it very clear of my intentions to the agency. Agency warn me that I could get into trouble with MOM and police when I have already cancelled her permit and the agency is the one that has been telling her rubbish. From flight ticket and getting runner to send her to the airport is done by myself agency didn’t not help and it’s been 5 hours agency didn’t even bothered or seem worry about the whole situation and haven’t drop me a text. Last known agency might have taught Myanmar helper to book a flight to Thailand instead of following mom law to send back to country of origin “Myanmar” so helper will have a easy way to get back to Singapore. Please Maidcity have abit of business ethics, this might be the reason why there is so many problems with helpers currently. Looking at the replies this agency gives me makes me laugh. For a helper who has the intention to leave my home when I’m on holiday should be given a second chance? If there is an issue with my home why am I not aware at all? Why would I gift this helper gold for Christmas. Why would a maid agency not inform an employer if the helper has intentions to leave? And using employers history to make personal attack is so RIGHT and if you need to know the reason of me changing 3 helpers feel free to drop me a message. Look at their replies until now 0 messages from them but using their time and effort to reply on reviews.
Eric Lim
★★★★★
Engaged this agency to assist with transfer documentation and met Serene. No, got in touch with Serene, who handled everything from day one seamlessly, efficiently and in so pleasant a manner VIRTUALLY. Her helpful, warm and accommodating manner came across in texts and phonecalls so much so you couldn't help feel like you had a friend in your agent. And yet we haven't met in person. A totally pleasant experience dealing with Maidcity, not a common experience dealing with employment agencies in general.
Maidcity Resources Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Maidcity Resources Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Maidcity Resources Pte Ltd (this page) | ⭐ 4.6 | 35 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Maidcity Resources Pte Ltd charge?›
Placement fees at a maid agency typically run S$1,500–3,500 for a new-hire helper and S$500–1,500 for a transfer helper. On top of this, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate for households with a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm what is bundled into the package: mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, the pre-employment medical examination, and Work Permit application are sometimes included and sometimes billed separately. Get a full written breakdown before paying. See the full maid agency cost guide for Singapore →
Is Maidcity Resources Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No licence details have been provided to KakiList for Maidcity Resources Pte Ltd, so you should ask for the EA Licence number directly and cross-check it on the MOM directory before paying any deposit. EA Grading runs from A+ to C; grades A+ and A indicate stronger compliance records and better complaint-handling outcomes. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance.
What replacement guarantee does Maidcity Resources Pte Ltd offer?›
Standard replacement guarantees in the industry typically cover a window of six months from the helper's arrival date, with one or two free replacements included. It is important to confirm what circumstances void the guarantee — documented mismatch or performance issues are usually covered, whereas a change of mind may not be. Also clarify the early-termination process in full: if the placement breaks down outside the guarantee window, repatriation flight costs, Work Permit cancellation paperwork, and any unused levy refund are costs the household typically bears. Understanding these terms before signing the agency contract will help you avoid unexpected expenses later.