Mindline.sg ✓ ACRA Verified
About Mindline.sg
About Mindline.sg
Mindline.sg is a counselling practice based at 1 North Buona Vista Link, Elementum, offering services islandwide. The listing has been verified by KakiList, though no ACRA registration or regulatory licence details are on file. Google reviews number 13, which is a small sample, and the current rating of 2.4 out of 5 should be treated as directional only at this stage.
For a first appointment, clients typically complete an enquiry via the website contact form, WhatsApp, or phone to describe their presenting concern — whether that is anxiety, depression, relationship difficulties, grief, or workplace stress. A counsellor will then discuss available slots, session format (individual, couples, or family), and whether sessions are in-person at the Buona Vista office or conducted online. It is worth asking about the counsellor's therapeutic approach (for example, CBT, ACT, or psychodynamic) and whether it suits your situation, as well as the cancellation and rescheduling policy before the first session.
To take the next step, reach out via WhatsApp, phone, or the online enquiry form to ask about current availability and to confirm the session fee and format before your first appointment.
Services Offered
Is Mindline.sg legit?
-
✅
Verified by KakiListA real person confirmed operating details and contact channel.
-
⭐
2.4/5 from 13 Google reviewsSmall sample — treat as directional only.
Confirm the practitioner's licence number on the relevant board's public register before treatment.
Google Reviews ⭐ 2.4 (13 reviews)
Mel Leonie
★★★★★
To be honest, I am just grateful that there is this line that is free to use and there are volunteers who accepted my calls. There is no waiting time and it's 24/7 (there is one time I called at 4 AM and there was still someone who listened to me patiently). I also would like to say that finding a good counselor (or one that suitable for you) depends on luck. Even in the clinics/counselling center, I also have to go through a few until I find one that connects with me. So please don't expect that the counselor over the phone would be 100% connect with you when you call the hotline, it would depends on your luck. I used this line when I feel overwhelmed and needed someone to talk to urgently.
bomb alien
★☆☆☆☆
I was deeply unsettled by the situation. I reached out to discuss my emotional concerns, I was not even suicidal, yet the organization responded by involving police law enforcement at my home during the night. The police brought me to IMH and I was warded and unable to go home. I found this reaction inappropriate and distressing.
Charmaine A
★☆☆☆☆
The guy who picked up my call this morning 4th Sep, at 10.24am. You did not help at all. I kept asking for advice and received no advice of substance from you. In the initial parts, i was talking and there was no response for a whole spell. I had to tell you to acknowledge so that i know there's someone at the other end of the line. You masqueraded that as if there was a reception issue, when there was none. You wasted my time doing this unecessary troubleshooting when all you needed to do was to display active listening (which was absent). Truly, i did not get anything out of this call which helped me. In fact, it made me even more frustrated that i used nearly 30 minutes of my time to narrate my situation but you offered nothing that i didn't already opine or say, my mental distress is still living in me now. I'm not impressed by this level of non-help. On the other hand, the lady who picked up my very first call at 5am some weeks ago did a better job. So yes, I'm really not impressed with this guy who picked up my call at 10.24am today and offered nothing substantial after i bore my soul out for 25m55s. You saw the distress number is high enough in the pre-call response, and yet, you couldn't even do simple things like active listening. Totally not impressed.
Rhobin lim
★☆☆☆☆
The counsellors on the webchat are arrogant and do not show empathy. Not recommended. They will make you feel worse off.
Anonymous User
★☆☆☆☆
texted for help but Tara the counsellor was very unresponsive and not helpful, I’m unsure if the manpower is low but the counsellor seems to be unresponsive possibly due to toggling between multiple chats?
Mindline.sg vs other providers in Singapore
Side-by-side with the next three highest-rated counselling providers on KakiList, so you can see how Mindline.sg stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Mindline.sg (this page) | ⭐ 2.4 | 13 | — | ✓ |
| Mind Mojo Hypnotherapy | ⭐ 5.0 | 117 | — | ✓ |
| MindEase | ⭐ 5.0 | 117 | — | ✓ |
| Bloom Child Psychology | ⭐ 5.0 | 91 | — | ✓ |
Frequently Asked Questions
How much does Mindline.sg charge per session?›
Mindline.sg displays a mid-range price indicator, but a specific per-session rate is not publicly listed. Singapore counselling fees typically run S$80–200 per 50-minute individual session at private practices, with couples or family sessions often priced higher. Some practices offer a sliding scale for clients with financial constraints. Confirm the exact fee, whether packages or block bookings are available at a reduced rate, and the no-show or late-cancellation policy before your first appointment. It is also worth checking whether your insurer covers counselling sessions, as some integrated shield plans and employee assistance programmes include an allowance. See the full counselling cost guide for Singapore →
Do I need a referral or assessment first?›
Most private counselling practices in Singapore do not require a GP referral to book directly — you can enquire and schedule through the contact form, WhatsApp, or phone. At the first session, the counsellor will typically conduct an intake conversation covering your presenting concern, relevant background, and goals for therapy. If your concern involves a diagnosable mental health condition (such as major depression, an anxiety disorder, or PTSD), a GP referral to a psychiatrist or clinical psychologist at a public institution such as IMH or a polyclinic may give you access to subsidised fees under CHAS or MediSave-approved schemes, which private counselling practices do not typically participate in. For complex or risk-related presentations, confirm with Mindline.sg whether they have a protocol for onward referral.
Is the practitioner licensed?›
Counselling in Singapore is not yet a statutory regulated profession — there is no single mandatory government licence equivalent to the Singapore Medical Council or Allied Health Professions Council. However, credible counsellors typically hold membership with the Singapore Association for Counselling (SAC) or the Singapore Psychological Society (SPS), and clinical psychologists are registered with the AHPC. No licence details are currently on file for Mindline.sg on this listing. Before booking, ask directly for the counsellor's qualifications, SAC or SPS membership number, and years of practice. You can verify SAC membership on the SAC public directory at sacsingapore.org.