Mount Pleasant Veterinary Group ✓ ACRA Verified

Lim Mike ★★★★★

4 months ago

Follow up appointment for my Jap spitz. Kudos to all Dr vet Kathyn & friendly staffs. Merry Christmas to all

Lim Woon Pin ★☆☆☆☆

a year ago

On 11 December 24, at 510pm, I arrived at the veterinary clinic to finalize payment and collect my dog following his dental scaling procedure. The reception staff indicated the veterinarian would be bringing my dog from the ward. After a 15-minute wait, I inquired about my dog's release and was informed that the veterinarian was still retrieving him. This response was repeated after another 15 minutes. Following a 45-minute wait, I again inquired, prompting them to check with the ward, which eventually revealed my payment (which I have paid 45 mins ago) had not been relayed to the ward by the receptionist. My dog was then brought down by the vet within two minutes. I am extremely dissatisfied with the reception staff's unprofessional demeanor and lack of accountability. The reception staff failed to verify payment with the ward, instead repeatedly offering an unsubstantiated explanation to brush me off. Despite only one other client being present and two receptionists on duty, no proactive steps were taken to address the 45-minute waiting. On another note, I must commend Dr. Dani and the veterinary nurse for their exceptional professionalism, friendliness, high level of knowledge, and meticulous explanation of the procedure. They were simply awesome. However, suboptimal management at the reception and front desk will preclude my return to Mount Pleasant Veterinary. I am sure I will find better front desk service at another facility in Singapore.

Wendy Toh ★★★★★

10 months ago

Bought my dog, Bibi to see the vet here. Some reviews stated bad for this hospital but I find that the staff and vet are friendly and knowledgeable. Vet warned me of my dog's critical condition and did her best to save my dog. I am grateful for that, even though in the end my dog, Bibi still left us at 9pm. Rip my beloved Bibi.

Turnmachine L ★☆☆☆☆

4 months ago

I recently had my dog neutered at this clinic. A few days after the procedure, the surgical site showed signs of infection. When I brought my dog back for a review, I was charged for the consultation (around $70), a bacterial culture test ($50+), and additional antibiotics, totaling over $200. This could likely have been avoided if antibiotics had been prescribed immediately after surgery. The initial neutering already cost over $1,500, and having to pay another $200+ for what felt like preventable follow-up treatment was disappointing. I truly hope the clinic prioritizes patient care and preventive measures, as our pets are family members — not just sources of revenue.

D. Low ★★★☆☆

a year ago

Used to have staff who are dedicated to welfare of animals. With so many turnovers of staff. I see my pet cat, who is very mild being handled very roughly. I have fed back to the vets here and I hope will change. To owners. Please be present when the staff are drawing blood or doing any external surgery. I truly hope that there are enough trainings and guidance to enable the staff to be more careful. Vet wise, so far so good. Especially Doc Nick. I would wholly recommend his expertise and dedication.