Onward Manpower Group Pte Ltd ✓ ACRA Verified
About Onward Manpower Group Pte Ltd
About Onward Manpower Group Pte Ltd
Onward Manpower Group Pte Ltd is a maid agency serving households islandwide from its office at 24 Sin Ming Road, Singapore. It is KakiList-verified and ACRA-registered, and holds a 4.8/5 rating across 88 Google reviews — a moderate sample that suggests consistent client satisfaction. Pricing is presented at the S$$ tier; confirm exact placement fees and inclusions directly with the agency before committing.
When engaging a maid agency, the key cost items to clarify upfront are the placement fee for a new-hire helper (typically S$1,500–3,500) or a lower fee for a transfer helper (typically S$500–1,500), the helper's monthly salary (S$550–800 depending on nationality and experience), and the monthly MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the package — mandatory FDW insurance, medical examination, Work Permit application, and the Settling-In Programme — versus what is billed separately. Source-country options typically include Indonesia, the Philippines, Myanmar, and Sri Lanka, each with differing salary norms and skill profiles. Ask about the replacement guarantee window, how many replacements are covered, and the repatriation process and costs should the placement end before the 2-year Work Permit term.
To get started, reach out to Onward Manpower Group via WhatsApp, phone, or the enquiry form to discuss your household's requirements, preferred source country, and budget, and request a written breakdown of all fees before paying any deposit.
Services Offered
Is Onward Manpower Group Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.8/5 from 88 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.8 (88 reviews)
AK YS
★☆☆☆☆
I am not sure how this maid agency can even get 4.9 stars. Here is a genuine and honest review from a consumer who has paid for their services and in turn got an atrocious helper. I lost $1k in 3 days with this maid agency so stay away. Last year, Lisa from Onward Manpower Group reached out to me as I have enquired on a helper on Bestmaid. I gave a super detailed daily work schedule with household chores and jobscope covered. Lisa recommended Indo Yasl* Ane** Moko**** and I told her to check and ensure that the helper could perform and undertake my jobscope. When the helper arrived, she was so incompetent that she could hardly complete 5% of her daily tasks. She even took photos of my residence and attempted to take photos of me in the lift when we sent her back to the agency and I caught it. When I called Wendy Oo (owner of agency) that her helper had infringed our privacy by taking photos of us and my house, she brushed it aside and said it was okay and turned it against me and said that I should not have taken FDW's phone to delete my photos. Subsequently, Wendy and Lisa did not attempt to find a replacement from me. After repeated text msges from me, Lisa gave me a few replacement biodata and all the biodata were of FDWs who broke MULTIPLE contracts. There was zero attempt to find a replacement for me. Wendy also tried to pull a fast one when I enquired when I would be getting a refund of the placement loan. She said that I had to give the FDW one more month (total 2 months) to find the next employer before I could get my refund back. This contravenes what was in the contract. You know how incompetent this helper was? She would just take the dish sponge without putting detergent to wash dishes. When I told her to put detergent, she put so much that she passed me soapy spoon and fork meant for my children. I have told her more than 10x and even google translated 2 types of cloth - one for floor and sofa, two for wiping kitchen and tables and she still gets mixed up and refused to write down. She also mixes up sponge for toilet bowl vs sponge for other parts of the toilet; chopping board and knives for fruit and veg vs meat. FDW also keeps using her hp on the first few days despite me telling her to use hp after work. Cannot cook as food are burnt, washed rice until my Japanese rice dropped all over the sink and Wendy said it was okay. Took 1h just to stir fry broccoli and carrot. Whole kitchen is so messy with onions, veg, fish all over the stove - I really don’t know how she stir fry. Anyway, if you are the next employer of a helper called Yas** - good luck. Stay away from this maid agency - see how many red flags from the owner. Btw, owner never once apologised to me. She only apologized in this post.
Mariani Tan
★★★★★
Wendy has been very responsive and helpful whenever I have questions, even few months after I employed the helper. Her fees are quite reasonable too. Will definitely recommend her agency to my friends/ relatives. Engaged Wendy again after two years as my existing helper did not want to renew. Wendy has been helpful in finding a suitable candidate this time too.
Mandy Tan
★★★★★
I want to recommend Onwards definitely! Has been liaising with Wendy. She’s not pushy, she ask me on what is my requirement, and etc. She will help me to filter some profile and biodata that suits me. Settled the whole process within less than a week! She had guided me, ensure me everything is smooth. And settled all the rest of the stuffs for me. My helper is attentive, hardworking! Really 5 star service even before sales / after sales for Wendy. Anything , anytime , anywhere you would be able to leave your feedback or concern with her. Definitely no regrets engaging her for helper 👍🏻
mrs peh
★★★★★
Wendy is a rare gem in the maid industry. She is proactive and prompt in her replies. Interviews with helpers are quickly set up too. She is very responsible. We had some hiccups after employing the helper for 2 months and she made sure to follow up and settle the matter unlike most agencies who will avoid or shun when things happen after handover. She provides very good after sales. I will reccommend her to my friends and relatives.
Bao Wei Chua
★★★★★
Hired my first helper on the first interview with just one helper and Lisa provided fuss free services. She made the whole process seamless & answered my questions promptly. Highly recommend Lisa & her company to anyone out there looking for a helper!
Onward Manpower Group Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Onward Manpower Group Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Onward Manpower Group Pte Ltd (this page) | ⭐ 4.8 | 88 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Onward Manpower Group Pte Ltd charge?›
Placement fees for a new-hire helper typically run S$1,500–3,500 at Singapore maid agencies; transfer helpers, who are already in Singapore on a valid Work Permit, usually attract a lower fee of S$500–1,500. Ask Onward Manpower Group for a written fee schedule specific to your preferred source country and helper profile. Beyond the placement fee, budget for the helper's monthly salary (S$550–800), the monthly MOM levy (S$300 standard or S$60 concessionary), mandatory FDW insurance (~S$300–600/year), and the one-off costs of the medical examination and Work Permit application. Confirm which of these are bundled into the package and which are billed separately. See the full maid agency cost guide for Singapore →
Is Onward Manpower Group Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. Regulatory licences for Onward Manpower Group Pte Ltd are not currently listed on this KakiList profile — confirm the EA Licence number directly with the agency and cross-check it on the MOM EA directory before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance and complaint-handling track records. Hiring through an unlicensed agent is illegal, leaves you without recourse if issues arise, and can void FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Onward Manpower Group Pte Ltd offer?›
Standard replacement windows at Singapore maid agencies are typically six months from the helper's arrival date. Confirm with Onward Manpower Group how many replacements are included within that window, what circumstances void the guarantee (for example, documented mismatch versus a change of mind), and the cost of any additional replacement beyond the covered number. Also clarify the early-termination process — if a placement breaks down outside the guarantee window, the household is generally responsible for the helper's repatriation flight, unused levy refund processing, and Work Permit cancellation paperwork. Understanding these costs upfront avoids surprises if the arrangement does not work out. Get all replacement, refund, and early-termination terms in writing before signing the agency contract.