Orchard Manpower ✓ ACRA Verified

Placement fees for a new-hire helper typically run S$1,500–3,500 at agencies in Singapore, while a transfer helper (already in Singapore on a valid Work Permit) generally costs S$500–1,500 due to the shorter processing involved. On top of the placement fee, you will pay the helper's monthly salary — typically S$550–800 depending on nationality and experience — plus the monthly MOM levy of S$300 (standard) or S$60 (concessionary for qualifying households). Confirm in writing what is bundled into the placement fee: mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, the pre-employment medical examination, and Work Permit application costs are sometimes included and sometimes billed separately. Orchard Manpower's pricing display is listed as mid-range ($$); contact them directly for a specific written quotation. See the full Maid Agencies cost guide for Singapore →

Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by searching the agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No MOM EA Licence has been confirmed in the data currently held for Orchard Manpower — this is the single most important item to verify before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have demonstrated stronger compliance and complaint-handling track records. Engaging an unlicensed agent is illegal, leaves you with no recourse if problems arise, and can void your helper's insurance. Verify directly with MOM's EA directory before proceeding. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

Standard replacement guarantees at Singapore maid agencies typically cover a window of six months from the helper's arrival date, with one or two free replacements included. It is important to clarify what circumstances the guarantee covers — a documented skills or temperament mismatch is generally accepted, whereas a change of mind without cause may void the arrangement or attract an additional fee. You should also confirm the early-termination process before signing. If the placement breaks down outside the guarantee window, the household bears the cost of the helper's repatriation flight, unused MOM levy refund processing, and Work Permit cancellation paperwork. Get the full replacement, refund, and early-termination terms in writing before committing. Contact Orchard Manpower directly to confirm the specific terms that apply.