Raymond Express Agency ✓ ACRA Verified

Placement fees for a new hire typically run S$1,500–3,500 at agencies in Singapore; transfer helpers generally cost less, in the S$500–1,500 range, as less administrative work is involved. Confirm with Raymond Express Agency exactly what is bundled into the fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, the MOM Work Permit application, and the pre-employment medical examination are sometimes included and sometimes billed separately. Ongoing monthly costs are separate from the placement fee: the helper's salary (S$550–800 depending on nationality and experience) plus the MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly person aged 67 or above, or a person with disability). Get a written fee breakdown before signing anything. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C, with A+ and A indicating stronger compliance records and more reliable complaint-handling processes. No MOM EA Licence has been recorded for Raymond Express Agency on this listing. Before paying any deposit or signing a contract, verify the licence independently on the MOM EA directory. Engaging an unlicensed agent is illegal, leaves you without regulatory recourse if the helper absconds or the agency closes, and may void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

A standard replacement guarantee at reputable agencies covers a window of roughly six months from the helper's arrival date. Within that period, if there is a documented mismatch — whether related to skills, temperament, or household fit — the agency arranges a replacement helper, sometimes at a reduced or waived fee. Confirm how many replacements are included, what circumstances void the guarantee, and whether 'buyer's remorse' is treated differently from a documented performance issue. Also clarify the early-termination process outside the guarantee window. If the placement breaks down after the guarantee expires, the household bears the cost of the helper's repatriation flight, refund of unused MOM levy, and Work Permit cancellation paperwork. Understanding these costs upfront helps you weigh the value of any guarantee on offer. Contact Raymond Express Agency directly to get these terms in writing before committing.