About Raymond Express Agency
Raymond Express Agency is a domestic help provider specialising in maid placement, operating islandwide from its office at 865 Mountbatten Road. The listing is KakiList-verified, and the agency holds a 4.5/5 rating across 60 Google reviews — a moderate sample that provides a reasonable directional signal. No ACRA registration has been confirmed, and no MOM Employment Agency (EA) Licence appears on record, which are both significant gaps for a placement service of this type.
When engaging a maid agency, the typical process begins with discussing the household's requirements — number of occupants, elderly or child-care needs, preferred source country (Indonesia, Philippines, Myanmar, or Sri Lanka), and whether you are looking for a new hire or a transfer helper. The agency would ordinarily present candidate profiles, facilitate interviews, and handle the MOM Work Permit application, Settling-In Programme, FDW insurance, and medical examination. Monthly costs beyond the placement fee include the helper's salary (typically S$550–800 depending on nationality and experience) and the MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability).
Contact Raymond Express Agency directly via phone or the enquiry form to confirm their current MOM EA Licence status, placement fee structure, and replacement guarantee terms before proceeding.
Listing data is incomplete — contact Raymond Express Agency directly to confirm details.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Raymond Maid Agency provided excellent, professional, and efficient service. The team was incredibly helpful and clearly explained all the paperwork, making the entire hiring process smooth and stress-free. They offered a great selection of trained candidates and found the perfect match for our family's needs. If you want a reliable and experienced agency, choose Raymond Maids!
28 years of experience with Raymond Maids, Kim has the heart and experience to match the best helper for her clients. Always a pleasure working with Kim and the team at Raymond Maids.
I had a very positive experience with this Raymond Maids. The staff, Rafizah attended to me was extremely attentive and professional. She took the time to understand my specific requirements and worked hard to match me with a suitable maid. During the video call interview, she clearly explained my expectations to the maid and ensured the maid was comfortable and willing to take on the job. She also went through all the necessary payments in detail, so there were no surprises. Overall, I’m very happy and satisfied with the service provided. Highly recommended!
I would like to commend Fizah from Raymond Maids for her outstanding support throughout the process of hiring a helper. She has been extremely helpful and provided valuable advice that made the whole experience smooth and stress-free. During the interview with our helper, Fizah also asked important questions that we had missed, ensuring that all necessary details were covered. Her professionalism, attention to detail, and thoughtful guidance truly gave us confidence in making the right decision.
I have a very good experience with Raymond maid agency and fuss free. They are responsive and efficient, definitely will recommend to anyone who wishes to get a helper.
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Raymond Express Agency stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Raymond Express Agency (this page) | ⭐ 4.5 | 60 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Placement fees for a new hire typically run S$1,500–3,500 at agencies in Singapore; transfer helpers generally cost less, in the S$500–1,500 range, as less administrative work is involved. Confirm with Raymond Express Agency exactly what is bundled into the fee — mandatory FDW insurance (roughly S$300–600 per year), the Settling-In Programme, the MOM Work Permit application, and the pre-employment medical examination are sometimes included and sometimes billed separately. Ongoing monthly costs are separate from the placement fee: the helper's salary (S$550–800 depending on nationality and experience) plus the MOM levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly person aged 67 or above, or a person with disability). Get a written fee breakdown before signing anything. See the full maid agency cost guide for Singapore →
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C, with A+ and A indicating stronger compliance records and more reliable complaint-handling processes. No MOM EA Licence has been recorded for Raymond Express Agency on this listing. Before paying any deposit or signing a contract, verify the licence independently on the MOM EA directory. Engaging an unlicensed agent is illegal, leaves you without regulatory recourse if the helper absconds or the agency closes, and may void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
A standard replacement guarantee at reputable agencies covers a window of roughly six months from the helper's arrival date. Within that period, if there is a documented mismatch — whether related to skills, temperament, or household fit — the agency arranges a replacement helper, sometimes at a reduced or waived fee. Confirm how many replacements are included, what circumstances void the guarantee, and whether 'buyer's remorse' is treated differently from a documented performance issue. Also clarify the early-termination process outside the guarantee window. If the placement breaks down after the guarantee expires, the household bears the cost of the helper's repatriation flight, refund of unused MOM levy, and Work Permit cancellation paperwork. Understanding these costs upfront helps you weigh the value of any guarantee on offer. Contact Raymond Express Agency directly to get these terms in writing before committing.
If Raymond Express Agency isn't the right fit, these are other maid agencies providers on KakiList worth shortlisting. All are independently listed — no affiliate fees, no "featured" sponsorships.