Regent Maid Agency Pte Ltd ✓ ACRA Verified
About Regent Maid Agency Pte Ltd
About Regent Maid Agency Pte Ltd
Regent Maid Agency Pte Ltd is a domestic helper placement agency based in Ang Mo Kio, serving households islandwide in Singapore. It is KakiList-verified and ACRA-registered, and holds a 4.7/5 rating across 114 Google reviews — a robust sample that provides a meaningful signal of customer experience. No regulatory licence number is currently listed on this profile, and prospective clients should verify the agency's MOM Employment Agency (EA) Licence directly on MOM's online EA directory before proceeding.
When engaging a maid agency, the typical journey begins with clarifying whether you need a new-hire helper or a transfer helper, as placement fees differ — new hires typically run S$1,500–3,500, while transfers are generally S$500–1,500. Beyond the placement fee, households should budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary if the household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the agency's package — mandatory FDW insurance, the Settling-In Programme, medical examination, and Work Permit application — versus what is billed separately. Source-country options typically include Indonesia, the Philippines, Myanmar, and Sri Lanka, each with differing salary norms and skill profiles.
Contact Regent Maid Agency Pte Ltd via WhatsApp, phone, or the enquiry form to discuss your household's requirements, confirm the current EA Licence status, and request a full written breakdown of all fees before paying any deposit.
Services Offered
Is Regent Maid Agency Pte Ltd legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.7/5 from 114 Google reviewsRobust sample — provides a meaningful signal of customer experience.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.7 (114 reviews)
Joe
★★★★★
Was referred by a friend who introduced the agency to me. We are thankful to the agent Jing Hong for him patience and understanding throughout the entire process. He listened to our requirements, provided thoughtful recommendations, and never pressured us into making decisions. Even when we had hesitation or additional requests, he remained responsive and provided us with useful guidance. His willingness to go the extra mile truly stood out, and we felt well-supported at every stage. So far, the fresh helper we hired has been very helpful. It is clear that the training centre has trained her well, as she is able to carry out the tasks efficiently.
mike ang
★☆☆☆☆
Really disappointed with Regent Maid Agency. Communication was a big problem from the start — messages were often ignored, and when I finally got a reply, the information was incomplete or inconsistent. It felt like I had to chase them for every little update. They also did not take my requirements seriously. I explained clearly the kind of helper I needed, but the candidate they sent over was completely different from what we discussed. On top of that, several hidden charges were only revealed at the last stage, which made the whole experience feel very dishonest. When I raised these issues, the staff showed no sense of responsibility and just kept pushing me to confirm quickly. I honestly expected a lot more professionalism, especially since this is not a small expense. Service was really poor, and I wouldn’t recommend this agency to anyone.
Jo G.
★★★★★
This is a long overdue review. Regent maid agency has been very helpful. My mums helper is with her for 1.5yrs. From the 1st replacement, they have been very helpful and until now, when I need advices, Alexis from Regent has been very kind and helpful. never once she didn't reply to my queries. I would definitely recommend Regent maid agency to my friends(which I did!) Keep up the good work!!
Sarah Evangelista
★★★★★
Regent Maid Agency has not only been helpful but also extends exceptional hospitality by promptly addressing our inquiries whenever needed. Patrick provided us with a wide variety of helpers who align with our family’s needs, ensuring we found the right fit. Beyond that, he offered valuable insights on how to onboard our helper efficiently, cutting down our waiting time significantly. What truly stood out was Patrick’s genuine effort to understand our concerns and tailor his recommendations accordingly. His professionalism, patience, and dedication made the entire process smooth and manageable. It has been a pleasure working with him, and we are incredibly grateful for all his support.
Lili Liu
★☆☆☆☆
Deeply disappointed with the experience in hiring the second helper from the agency. Be careful if you are hiring helper for infants and prepare doing due diligence yourself as the agency failed in our case.
Regent Maid Agency Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Regent Maid Agency Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Regent Maid Agency Pte Ltd (this page) | ⭐ 4.7 | 114 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Regent Maid Agency Pte Ltd charge?›
The placement fee for a new-hire helper typically runs S$1,500–3,500, while a transfer helper (already in Singapore on a current Work Permit) is generally S$500–1,500. On top of the placement fee, you will pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy of S$300, or S$60 at the concessionary rate if your household has a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm what Regent's package bundles in — mandatory FDW insurance (~S$300–600/year), the Settling-In Programme, pre-deployment medical examination, and Work Permit application — versus what is charged separately. Get the full cost breakdown in writing before paying any deposit. See the full maid agency cost guide for Singapore →
Is Regent Maid Agency Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold an MOM Employment Agency (EA) Licence, which is publicly verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. No licence number is currently listed on this KakiList profile, so you should verify Regent Maid Agency Pte Ltd's licence directly on the MOM directory before engaging them. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance records and better complaint-handling histories. Hiring through an unlicensed agent is illegal, leaves you with no recourse if a helper absconds or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Regent Maid Agency Pte Ltd offer?›
Standard replacement guarantees in the Singapore market run for approximately six months from the helper's arrival date, with one or two replacements included. Confirm precisely how many replacements are covered, what circumstances void the guarantee — for instance, documented incompatibility versus a change of mind — and what the cost is for additional replacements beyond the covered number. Also clarify the early-termination process. If a placement breaks down outside the guarantee window, the household bears the cost of the repatriation flight, unused levy refund administration, and Work Permit cancellation paperwork. Understanding these terms before signing protects you from unexpected expenses if the arrangement does not work out. Ask Regent Maid Agency Pte Ltd for all replacement and termination terms in writing before committing.