Rose Maid Agency ✓ ACRA Verified

Placement fees for a new hire typically run S$1,500–3,500 at Singapore agencies; transfer helpers (already in Singapore on a valid Work Permit) usually cost less, in the S$500–1,500 range. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if your household includes a child under 16, an elderly member aged 67 or older, or a person with disability. Always confirm in writing what is bundled into the package: mandatory FDW insurance (~S$300–600/year), Settling-In Programme, pre-deployment medical exam, and Work Permit application are standard components, but some agencies bill these separately. Get a full cost breakdown before signing anything. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No MOM EA Licence has been confirmed in Rose Maid Agency's listing data, and ACRA registration is also absent — both are significant gaps. EA Grading runs from A+ to C; A+ and A agencies have stronger compliance records and complaint-handling processes. Hiring through an unlicensed agent is illegal under the Employment Agencies Act, leaves you with no recourse if the helper absconds or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.

A standard replacement guarantee from Singapore maid agencies typically covers a window of around six months from the helper's arrival date, with one or two free replacements included. It is important to clarify upfront what conditions void the guarantee — documented skill or personality mismatch is usually covered, but buyer's remorse or changes to the employer's household situation may not be. Also confirm the early-termination process: if a placement breaks down outside the guarantee window, the employer bears the cost of the repatriation flight, refund of unused MOM levy, and Work Permit cancellation paperwork. These costs can add up to several hundred dollars. As no details on Rose Maid Agency's specific replacement policy are available in the listing data, ask for the full terms in writing before committing.