Servlink Employment Agency ✓ ACRA Verified

Placement fees for a new-hire helper typically run S$1,500–3,500 through a licensed agency; transfer helpers (already in Singapore on a valid Work Permit) usually attract a lower fee of S$500–1,500. On top of the agency fee, households pay the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 at the standard rate, or S$60 at the concessionary rate if the household includes a child under 16, an elderly member aged 67 or above, or a person with a disability. Confirm exactly what is bundled into Servlink's quoted fee. Items that should be included — or clearly itemised — are mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, the pre-deployment medical examination, and Work Permit application costs. Anything not bundled will be an out-of-pocket expense on top of the placement fee. See the full maid agency cost guide for Singapore →

Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No EA Licence for Servlink Employment Agency has been confirmed in the data available to KakiList — parents should verify this directly on the MOM EA directory before paying any deposit. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance and complaint-handling records. Hiring through an unlicensed agent is illegal under the Employment Agencies Act, leaves you with no recourse if the placement breaks down, and can void the helper's insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.

A standard replacement window from a licensed agency is typically six months from the helper's arrival date, with one or two replacements included within that period. Confirm what triggers a valid replacement claim — a documented skills or temperament mismatch is generally covered, whereas a change of heart on the employer's side may not be. Also clarify the cost of any additional replacements beyond those included. It is equally important to understand the early-termination process if the placement breaks down outside the guarantee window. The employer bears the cost of the helper's repatriation flight, unused MOM levy refund processing, and Work Permit cancellation paperwork. These costs can add up to several hundred dollars and are separate from any agency replacement fee. Get the replacement policy, the guarantee period, and the early-termination terms in writing before signing the agency contract.