Super Maid Agency ✓ ACRA Verified
About Super Maid Agency
About Super Maid Agency
Super Maid Agency is a domestic helper placement agency operating islandwide from its office at 545 Orchard Road, Singapore. It is KakiList-verified and ACRA-registered. On Google it holds a 4.2-out-of-5 rating across 63 reviews, a moderate sample that provides a reasonable directional signal. No MOM Employment Agency (EA) Licence appears in the listing data, which is a required credential for any agency placing foreign domestic workers — prospective clients should confirm the licence number directly with the agency and cross-check it on MOM's online EA directory before proceeding.
When engaging a maid agency in Singapore, the process typically begins with deciding between a new-hire helper and a transfer helper already in Singapore. New hires attract a higher placement fee (typically S$1,500–3,500) and involve more lead time, while transfer helpers are faster to place at a lower fee (typically S$500–1,500). You will also need to budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 standard or S$60 at the concessionary rate if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability. Source countries commonly offered include Indonesia, the Philippines, Myanmar, and Sri Lanka, each with different language profiles and experience backgrounds. The agency should handle the Work Permit application, mandatory FDW insurance, Settling-In Programme, and pre-deployment medical examination, so confirm which of these are bundled into the quoted fee and which are billed separately.
Contact Super Maid Agency via WhatsApp, phone, or the enquiry form to request a breakdown of placement fees, helper profiles available, and the replacement guarantee terms before paying any deposit.
Services Offered
Is Super Maid Agency legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.2/5 from 63 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.2 (63 reviews)
Cynn Cha
★★★★★
Thank you May from Super Employment for recommending Hermin to my family. Hermin joined on the day I gave birth to my first daughter. Subsequently I had 3 more daughters and Hermin looked after all 4 of them until my eldest child was 16 years old. She decided to go back to Indonesia to settle down and now has a family of her own. She was truly a gem. Many of my friends who took helpers from this agency worked for them for more than 10 years. Will always recommend to anyone who is looking for a helper.
Margaret Yew
★★★★★
I am thankful to May for her spot-on recommendation of my helper, Sumarni. She is such a dedicated helper who contributed significantly to the smooth running of my household. A true blessing indeed! I was surprised to find out that many of my colleagues and friends also employed their helpers from Super Employment. Most of them are happy with their service and had secured good helpers who worked with them for many years.
Febi Magdalena
★★★★★
I had a great experience with Super Employment. They are responsive and professional in their service. I will always recommend to my friends who are looking for a trustworthy agency in Singapore.
Arlyn Arellano
★★★★★
I joined Super Employment Specialist from 2005 for already 17 years. I trust them so much and when I have problem this agency always help me. Recently my brother pass away in Malaysia and my agency help me arrange me to go back to Philippines very fast to hold the funeral. All my employers very good. 1st employer 2 years, 2nd years 9 years, 3rd employer 4 years left Singapore and my current employer just renew after finish 2 years contract. My sisters and friends also very happy with Super Employment they all get good employers. This agency always good to the helpers and treat us like family.
Mei-Lin Marshall
★★★★★
May @ Super Employment has been my agent for over 20 years. Always amazing service! Highly recommend her and her team. May is efficient, responsive and highly knowledgeable with regards to all MOM rules. Their fees are also very reasonable.
Super Maid Agency vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Super Maid Agency stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Super Maid Agency (this page) | ⭐ 4.2 | 63 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Super Maid Agency charge?›
Super Maid Agency uses package-based pricing. As a market reference, placement fees for a new-hire helper typically run S$1,500–3,500, while a transfer helper (already in Singapore) typically costs S$500–1,500. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy — S$300 standard, or S$60 at the concessionary rate for households with a child under 16, an elderly member aged 67 or above, or a person with disability. Confirm what is bundled into the quoted package — mandatory FDW insurance (roughly S$300–600 per year), Settling-In Programme, pre-deployment medical examination, and Work Permit application costs vary by agency between included and separately billed. Get the full fee schedule in writing before signing. See the full maid agency cost guide for Singapore →
Is Super Maid Agency MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. No EA Licence is recorded in Super Maid Agency's current listing data — this does not necessarily mean the licence is absent, but it has not been confirmed here and should be verified directly. EA Grading runs from A+ to C; agencies rated A+ or A generally have stronger compliance records and better complaint-handling outcomes. Engaging an unlicensed agent is illegal, leaves you with no legal recourse if issues arise, and can void your FDW insurance. Verify the licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses carefully.
What replacement guarantee does Super Maid Agency offer?›
A standard replacement guarantee typically covers a set window — commonly six months from the helper's arrival date — during which the agency will source a replacement if the placement does not work out. Confirm how many replacements are included within that window, what circumstances void the guarantee (for example, documented performance or conduct issues versus a change of preference), and what additional charges apply if you need a replacement outside the guarantee period. Also clarify the early-termination process. If the placement breaks down before the Work Permit expires, the household bears the cost of the repatriation flight, Work Permit cancellation, and any unused levy refund. Understanding these costs upfront avoids surprises. Contact Super Maid Agency directly to obtain the full replacement and termination terms in writing before committing.