Tomodachi Employment Pte Ltd ✓ ACRA Verified

Felice ★★★★★

3 months ago

We are very happy to be returning customers of Tomodachi Maid Agency. As a family of 5 with two young children and an infant, having the right helper is extremely important to us, and the team truly delivered once again. Esther and Gabrien were fantastic — professional, attentive, and very understanding of our family’s needs. They took the time to carefully recommend suitable candidates and guided us patiently throughout the entire process. Their responsiveness and dedication gave us great peace of mind. The helper sourced has been a good fit for our household, and the overall experience was smooth and reassuring. We sincerely appreciate the consistent, high-quality service and would highly recommend Tomodachi Maid Agency to families looking for a trustworthy and reliable maid agency in Singapore.

Jun Ming Lim ★★★★★

2 months ago

Big thanks to Esther and Gabrien from Tomodachi. They made our first helper experience much easier. Esther was very proactive and always ready to help, even replying to my midnight questions with friendly and detailed messages. Compared to other agencies, she and Gabrien were clearly more attentive and sincere. We are grateful for their effort and support in helping us find someone suitable for our family.

J Khoo ★☆☆☆☆

3 months ago

First Review: Unresponsive in follow up after collecting requirements. Disappointed!.. Perhaps they are swarmed, but there is a lack of professionalism. Considering how reality is compared to high expectations, it makes one wonder how many of the 5-star ratings here are real. Added on 29 Dec 2025: Esther, for the record, at no point during the matching process did you indicate that my requirements were unreasonable or unworkable. That position only appeared after my review was posted. The initial requirements were shared as a wish list to support proper matching, with the understanding that terms are often refined through discussion. If certain criteria were unrealistic given market conditions, it would have been reasonable and professional for the agency to raise this during the process and advise on feasible alternatives. When follow-up communication ceased, I reached out specifically to ask whether Sunday off was the main obstacle and offered alternative and made it clear that I was open to negotiation. Despite this, there was no further engagement. Many terms are negotiable, but negotiation requires communication. The lack of guidance, discussion, or response is the core issue highlighted in my review. Put simply, the issue is not that no suitable helper was found. The issue is that the agency did not communicate, advise on what was realistic, or engage in any discussion once difficulties on your matching arose. In fact, until your reply here four days ago, I was still naively thinking that the problem was that you were swarmed with the moving your office.

Shu Qing Ang ★★★★★

7 months ago

Esther and Gabrien from Tomodachi employment are both approachable and always willing to assist whenever there are questions. They listen carefully to understand the needs of the family and make thoughtful recommendations for a suitable helper. The helper they recommended was an excellent match, demonstrating both professionalism and care. Their responsiveness and helpfulness make them a valuable resource for finding the right support.

Ng Shanice ★★★★★

a year ago

Our trusted agency; Gab and Esther understand our requirements and matched us with a reliable helper. They are very professional, dependable, supportive and also very prompt in answering all our enquiries. Their fees are very reasonable and transparent. Esther helped us to bridge all gaps in communication with the new helper during the first month. Gab is very meticulous with administrative matters. We highly recommend Tomodachi Employment Agency! ⭐️⭐️⭐️⭐️⭐️