Trinity Employment Agency ✓ ACRA Verified

Kai Yang Chong ★★★★★

5 years ago

I have called many agencies when looking for a maid and I found that this is a good and trustworthy agency. Adeline from Trinity Employment Service was very responsive, sincere and efficient. Throughout the process she was very polite and helpful. I also found that they really screened their maids and when they found a weakness, they did not hide it but let us know upfront (unlike other agencies who might hide it). Especially during the time of Covid19, they were very understanding. I had some issues on my end and though they had the legal right to not return me anything, they chose, out of goodwill, to refund me a portion without any hassle. This demonstrated to me that they were not all about money and making profits but they were a business with a heart of grace and compassion. In this time where everyone is sure to be hit hard by Covid19, they still chose to lose some of profit and be kind. The refunding process was quick, responsive and polite (I would imagine other companies withholding refund as much as possible, slowly respond and even being rude). I would definitely go back to them if I needed their service in the future. Thank you for the wonderful and kind experience.

Phey San Seah ★☆☆☆☆

3 years ago

I was referred to this agency by a friend and saw the 5 stars rating but my experience with this agency is totally disappointing. I will leave the quality and untrue information of the helper's ability out of this because I understand that sometimes the helper might not be all honest. What is totally disappointing is the service of the agent (i.e. Samantha). Despite all my requests for help in helping to work things out with this helper, all I get was lip service and the message "there is nothing we can do for you." Responses were late most of the time. Simple thing like the bank account (I.e., which they were the ones to offer to set up for the helper) took me 2 months of constant chasing to come back with an answer "I think you need to do it on your own". Their fee is not cheap by the way. It extremely depressing that I wasted a good few thousands dollar to get an incompetent helper and end up doing the administrative work on my own. If you are looking for a responsive and responsible agent to help you, go somewhere else. The service here is really horrible.