Trusty Maid Employment Agency ✓ ACRA Verified
About Trusty Maid Employment Agency
About Trusty Maid Employment Agency
Trusty Maid Employment Agency is a domestic helper placement service operating islandwide from its office at 15 Scotts Rd, #04-08, Singapore 228218. It is verified by KakiList, meaning a real person confirmed its operating details and contact channel. It holds a 4.9/5 rating across 45 Google reviews — a moderate sample that lends reasonable confidence to the score. No ACRA registration has been confirmed, and no MOM Employment Agency (EA) Licence appears on record, which is a significant gap given that every legitimate maid agency in Singapore is legally required to hold one.
When engaging a maid agency, households typically begin by clarifying their needs — number of adults and children, presence of elderly members or persons with disabilities (which affects MOM levy eligibility), and preferred source country (Indonesia, Philippines, Myanmar, or Sri Lanka). The agency then presents new-hire or transfer-helper profiles. New-hire placement fees typically run S$1,500–3,500; transfer helpers cost less at S$500–1,500. Monthly costs after placement include the helper's salary (S$550–800 depending on nationality and experience) and the MOM levy (S$300 standard, or S$60 concessionary for qualifying households). Confirm what is bundled in the placement fee — FDW insurance, the Settling-In Programme, medical examination, and Work Permit application — versus what is billed separately. Ask about the replacement guarantee window and the process if the placement breaks down.
To proceed, reach out to Trusty Maid Employment Agency via WhatsApp, phone, or the enquiry form, and — critically — verify the MOM EA Licence number on MOM's online EA directory before paying any deposit.
Services Offered
Is Trusty Maid Employment Agency legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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⭐
4.9/5 from 45 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.9 (45 reviews)
Jass Liew
★★★★★
We would like to sincerely thank the agency for their patience and professionalism throughout our process. They listened carefully to our concerns and provided sincere and practical advice to help us resolve our situation smoothly. The team has always been responsive and available whenever we had questions or needed assistance. Their guidance and support gave us confidence and peace of mind during the entire arrangement. We truly appreciate their dedication and would highly recommend them to families looking for reliable and supportive maid agency services.
Eulene Ang
★★★★★
Contacted a number of agencies to help source a helper with our short timeline. Some spammed us biodatas without filtering. Some took so long to reply. But Hire Trust’s Ed & Esther are efficient and sincere in looking for a suitable helper for our household. Even answering our messages and our calls late into the night. Processes are all very smooth and even sent our new helper straight to our house and we could do all the signing of documents in the comfort of our house conveniently. Appreciate the thoughtfulness. Do look for them when looking for helper!
Reviewsg
★★★★★
Ed Tan was prompt in answering my query. Hire Trust Pro understand my needs and able to match us a suitable helper. So far I am satisfied with his recommendation. Trusted and reliable maid agency.
Pusparajan Doraisamy
★★★★★
Very good and reliable helper agency. The agent was professional, responsive, and made the whole process smooth and stress-free. Highly recommended for anyone looking for a trustworthy service.
LIM JANE
★★★★★
At a time when I was overwhelmed and urgently needed a helper, this remarkable couple Esther and Edmund was truly a blessing. They sat through the interview with me, patiently explained every detail of the paperwork, and tailored everything to fit my situation. They even went the extra mile to arrange for the helper to be sent directly to my home. “Not just efficient, but genuinely heartfelt service.” Their kindness, sincerity, and support turned my worry into peace of mind. I am deeply grateful for their help — a service I will always remember and highly recommend.
Trusty Maid Employment Agency vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Trusty Maid Employment Agency stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Trusty Maid Employment Agency (this page) | ⭐ 4.9 | 45 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Trusty Maid Employment Agency charge?›
Placement fees for a new helper typically run S$1,500–3,500; transfer helpers (already in Singapore on a current Work Permit) usually cost S$500–1,500. Confirm exactly what is bundled in that fee — mandatory FDW insurance (roughly S$300–600 per year), the MOM Settling-In Programme, pre-deployment medical examination, and Work Permit application — versus what is charged on top. Beyond the placement fee, ongoing monthly costs include the helper's salary (S$550–800 depending on nationality and experience) and the MOM monthly levy (S$300 standard, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Ask for a full written cost breakdown before signing. See the full maid agency cost guide for Singapore →
Is Trusty Maid Employment Agency MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence — verifiable by name or licence number on MOM's online EA directory. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C; A+ and A grades signal stronger compliance and complaint-handling records. At the time of this listing, no MOM EA Licence has been confirmed for Trusty Maid Employment Agency, which is a material concern. Hiring through an unlicensed agent is illegal, leaves you with no recourse if the helper absconds or the agency folds, and can void your FDW insurance. Verify the licence on MOM's portal before paying any deposit. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Trusty Maid Employment Agency offer?›
A standard replacement guarantee runs approximately six months from the helper's arrival date. Confirm how many free replacements are included within that window, what voids the guarantee (for example, documented misconduct versus a general personality mismatch), and what fee applies for any additional replacement beyond the included allowance. Also clarify the early-termination process — if the placement breaks down outside the guarantee window, the household bears the cost of the repatriation flight, Work Permit cancellation, and any unused levy refund paperwork. Understanding these terms before signing protects you from unexpected costs later. Ask for the full replacement and refund policy in writing as part of the agency contract.