Universal Employment Agency Pte Ltd ✓ ACRA Verified
About Universal Employment Agency Pte Ltd
About Universal Employment Agency Pte Ltd
Universal Employment Agency Pte Ltd is a maid agency operating islandwide from its Orchard Road office, verified by KakiList and registered with ACRA. It holds a 4.8/5 rating across 2,217 Google reviews — a robust sample that provides meaningful signal on service quality. Pricing is presented at the mid-range tier ($$), though specific placement fees and monthly costs were not provided and should be confirmed directly with the agency.
When engaging Universal Employment Agency, the process typically begins with a consultation to identify your household's needs — live-in helper profile, source country (Indonesia, Philippines, Myanmar, or Sri Lanka), and any concessionary levy eligibility (applicable if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). The agency will present helper profiles, assist with MOM Work Permit application, and bundle services such as the mandatory Settling-In Programme, FDW insurance, and the pre-employment medical examination. Confirm whether these are included in the placement fee or billed separately. For a transfer helper, placement fees are typically lower than for a new hire. Ask about the replacement guarantee window and what happens should the placement not work out within that period, including any repatriation obligations.
To get started, contact Universal Employment Agency by phone or through the enquiry form on their listing, and arrange an in-person or phone consultation at their 304 Orchard Road office to discuss helper profiles, fee breakdown, and contract terms before committing.
Services Offered
Is Universal Employment Agency Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.8/5 from 2,217 Google reviewsRobust sample — strong and reliable indicator of client experience.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.8 (2217 reviews)
FloatingJudo
★★★★★
Universal assisted to find me a helper that fits my requirements. They were not slipshod about their work and filtered the helpers well, interviews were also conducted well. The whole process up to the helper starting work was impeccable. Over the helper's tenure, they also stayed with us closely to answer our queries and/or assist with any issues we might face. Overall, I would recommend Universal anytime! Highly recommended!
Roszy James
★★★★★
I’ve been using Universal Employment Agencies since my first son was born and he is now 30 years old. Over the years, their service has been consistently reliable, and I have continued engaging them not only for myself but also for my family members. One of the helpers recommended by them has been with my family for almost 15 years, even following us through our overseas postings. That speaks volumes about the quality of their matching. I have always relied on Mrs Pooh’s advice when selecting helpers. She understands my expectations and family dynamics very well, and her matching skills are truly exceptional. The team has been stable for many years, always friendly, responsive, and efficient. I deeply appreciate their professionalism and long-standing support. Highly recommended.
Amber Lim
★★★★★
I would like to take this opportunity to express my sincere appreciation and heartfelt thanks to Karoll for your outstanding support and assistance in helping me find a suitable and reliable helper, as well as guiding me through the renewal process smoothly. As a first-time employer, I had many questions and concerns, but you were extremely patient, helpful, and professional throughout the entire journey. You took the time to clearly explain MOM regulations, employment responsibilities, and important legal matters in a way that was easy to understand. This gave me great confidence and peace of mind. I truly appreciate your willingness to share your personal experiences and practical advice, which were very valuable and reassuring. Your honesty, responsiveness, and dedication made the whole process much less stressful and very smooth. Thank you once again for your excellent service, genuine care, and professionalism. I would not hesitate to recommend you to employers who are looking for trustworthy guidance and support. With sincere thanks and appreciation.
Daniel Lee
★★★★★
This is our second time engaging Universal Employment Agency, and their service has been consistently excellent. They quickly matched us with a suitable FDW two years ago and finalized everything within the same day. Now, during our contract renewal, they remain efficient and professional. Highly recommended for anyone looking for a reliable FDW agency in Singapore.
Joanne Teng
★★★★★
I had a very positive experience with Universal Employment Agency Pte Ltd. I was refeerred to this team by my own child cluster of school friend's parents who are also using this agency. INDEED the team is professional, responsive, and genuinely cared about understanding our household needs before recommending suitable candidates. The process was smooth and well-organized — from shortlisting profiles to arranging interviews and handling all the documentation. They were also very transparent about the costs and timeline, which gave me a lot of confidence. Our helper has since joined us and has been wonderful — responsible, polite, and quick to adapt to our family routines. I really appreciate the agency’s follow-up support even after placement. Highly recommend for anyone looking for a trustworthy and reliable maid agency.
Universal Employment Agency Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Universal Employment Agency Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Universal Employment Agency Pte Ltd (this page) | ⭐ 4.8 | 2217 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Universal Employment Agency Pte Ltd charge?›
Universal Employment Agency has not published specific fee figures on their listing, so the exact placement fee should be confirmed directly. As a market reference, new-hire placement fees typically run S$1,500–3,500, while transfer helper placements are generally S$500–1,500. On top of the placement fee, budget for the helper's monthly salary (S$550–800 depending on nationality and experience) and the monthly MOM levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the placement fee — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, the pre-employment medical examination, and Work Permit application — versus what is charged on top. Get a full written itemisation before paying any deposit. See the full maid agency cost guide for Singapore →
Is Universal Employment Agency Pte Ltd MOM-licensed?›
Every legitimate maid agency must hold a MOM Employment Agency (EA) Licence, which is verifiable on MOM's online EA directory by agency name or licence number. The licence number should appear on the agency's website, contracts, and invoices. However, no MOM EA Licence was listed in Universal Employment Agency's KakiList profile at the time of publication — verify the licence directly with the agency and cross-check it on MOM's EA directory before paying any deposit. EA Grading runs from A+ to C; agencies graded A+ or A have demonstrated stronger compliance and complaint-handling track records. The agency's 4.8/5 rating across 2,217 Google reviews is a strong indicator of client satisfaction, but it does not substitute for confirming the EA Licence is current and valid. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Universal Employment Agency Pte Ltd offer?›
Universal Employment Agency has not published details of its replacement guarantee policy on this listing — confirm the specific terms directly before signing any contract. As a market reference, reputable agencies typically offer a replacement window of six months from the helper's arrival date, with one or more replacements included within that period. Understand what voids the guarantee: documented mismatch (helper's skills or temperament do not fit the household) is generally covered, whereas dissatisfaction after a short trial is sometimes treated differently. Also clarify the early-termination process if the placement breaks down outside the guarantee window. The household bears the cost of the repatriation flight, Work Permit cancellation paperwork, and any unused levy refund processing. Unused MOM levy can be reclaimed pro-rata after the Work Permit is cancelled. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.