Xpress Group Pte Ltd ✓ ACRA Verified
About Xpress Group Pte Ltd
About Xpress Group Pte Ltd
Xpress Group Pte Ltd is a maid agency operating islandwide from its office at 865 Mountbatten Road, Singapore. The listing is KakiList-verified and ACRA-registered. On Google, it holds a 4.2/5 rating across 35 reviews — a moderate sample that provides a reasonable indication of service experience. No MOM Employment Agency (EA) Licence has been recorded in the listing data, which is a required credential for any agency placing foreign domestic workers in Singapore; prospective clients should verify licence status directly on MOM's online EA directory before proceeding.
When engaging a maid agency, the key decisions centre on whether you are seeking a new-hire helper or a transfer helper — the latter typically involves a lower placement fee and a shorter waiting period. Monthly costs beyond the placement fee include the helper's salary (typically S$550–800 depending on nationality and experience) and the MOM monthly levy (S$300 standard, or S$60 concessionary for households with a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what is bundled into the package — mandatory FDW insurance, the Settling-In Programme, Work Permit application, and the pre-employment medical examination — versus what is charged separately. Source-country options, replacement guarantee windows, and the repatriation cost upon early termination should all be clarified in writing before signing.
Contact Xpress Group Pte Ltd by phone or via the enquiry form to ask about current helper profiles, placement fees, and the replacement guarantee period, and to confirm their MOM EA Licence number before paying any deposit.
Services Offered
Is Xpress Group Pte Ltd legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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ACRA registeredCross-checked against Singapore's official ACRA business registry.
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4.2/5 from 35 Google reviewsModerate sample size.
Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
Google Reviews ⭐ 4.2 (35 reviews)
Elaine Man
★★★★★
We engaged Grace in September 2020 to help us hire a domestic helper, and it has been one of the best decisions we’ve made. With her support, our helper has stayed with our family for over five years until today — a testament to how well Grace understands both employers’ needs and helpers’ suitability. Grace is fast, efficient, and a true problem-solver. She handled all the application and administrative work smoothly and professionally, giving us complete peace of mind throughout the process. We never had to worry about paperwork or follow-ups. What truly sets Grace apart is her patience and sincerity. She treats clients like friends, always taking the time to listen and offering thoughtful advice whenever we encounter challenges in managing our helper. Her after-sales service is prompt, reliable, and genuinely caring — something that is rare and deeply appreciated. Grace is truly a star, and I would highly recommend her to anyone looking for a dependable, experienced, and trustworthy helper agent.
Lalitha V T
★★★★★
I'm glad to share my 10+ years of experience with XpressGroup, recommended to me by my niece. Grace has been my dedicated agent, handling all my helper applications with care. Through ups and downs, she's been a constant support. What stands out is her responsiveness, even on holiday! When issues arise, she counsels helpers, sometimes involving the Indo agent for clearer communication. Her patience with elderly clients like us is impressive. Unlike some agencies, Grace remains available throughout the helper's tenure, fixing issues promptly. I'm grateful for her dedication and professionalism. Highly recommend! 😊
Sim Sok Lin
★★★★★
We have known Grace since 2016. She is dependable and polite. Her smiling demure makes us feel very comfortable. Always ready to give sound advise. Both my family and my brother's family have engaged maids with excellent satisfaction. With each maid renewing contracts and the present maid staying with us for 8 years and still counting. Thank you xpress Group Pte Ltd for employing such a reliable employee. Most of all thank you, Grace for your utmost incredible good work attitude.. Wish you Grace n xpress Group a prosperous year ahead.
Rej Liang
★★★★★
Excellent service from both Sherlynn and Grace. They are very helpful and assist us well throughout the recruitment process of our new domestic helper. Highly recommended to potential clients to engage Xpress Group services. Well done to Sherlynn and Grace ! Keep up the good work !
Wan Ling Chai
★★★★★
I am very pleased with my agent Grace from Xpress Group who understands , listens and recommends good candidates of helpers. Grace has recommended my current helper Teresa from Myanmar and I couldn’t be more grateful for the excellent help and service she has rendered to the family. Teresa has worked for my family for 5 years and she is great at cooking, housework , looking after kids and pets. I will highly recommend Grace from Xpress Group if you are looking for a good reliable helper.
Xpress Group Pte Ltd vs other providers in Singapore
Side-by-side with the next three highest-rated maid agencies providers on KakiList, so you can see how Xpress Group Pte Ltd stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Xpress Group Pte Ltd (this page) | ⭐ 4.2 | 35 | — | ✓ |
| People360 Services Pte Ltd | ⭐ 5.0 | 218 | — | ✓ |
| Link Pod Pte Ltd | ⭐ 5.0 | 214 | — | ✓ |
| Vince Maid Agency | ⭐ 5.0 | 110 | — | ✓ |
Frequently Asked Questions
How much does Xpress Group Pte Ltd charge?›
Placement fees for a new-hire foreign domestic worker typically run S$1,500–3,500 through licensed agencies in Singapore; transfer helpers — those already in Singapore on an existing Work Permit — generally attract a lower fee of S$500–1,500. Beyond the one-time placement fee, the ongoing monthly costs are the helper's salary (S$550–800 depending on nationality and experience) and the MOM levy (S$300 standard rate, or S$60 concessionary if your household includes a child under 16, an elderly member aged 67 or above, or a person with disability). Confirm what Xpress Group Pte Ltd bundles into its package — mandatory FDW insurance (approximately S$300–600 per year), the Settling-In Programme, Work Permit application, and the pre-employment medical examination — versus what is billed separately. Get a written breakdown before committing. See the full maid agency cost guide for Singapore →
Is Xpress Group Pte Ltd MOM-licensed?›
Every legitimate maid agency in Singapore must hold a MOM Employment Agency (EA) Licence, which is publicly verifiable on MOM's online EA directory by agency name or licence number. No EA Licence has been recorded in this listing, so you should check the MOM directory directly and ask Xpress Group Pte Ltd for their licence number before paying any deposit. The licence number should appear on the agency's website, contracts, and invoices. EA Grading runs from A+ to C; agencies rated A+ or A have stronger compliance track records and better complaint-handling histories. Engaging an unlicensed agent is illegal, leaves you with no legal recourse if the helper absconds or the agency closes, and can void your FDW insurance. Verify the EA Licence number on MOM's online EA directory before paying any deposit, and read the agency contract's replacement, refund, and early-termination clauses.
What replacement guarantee does Xpress Group Pte Ltd offer?›
Most agencies offer a replacement window of around six months from the helper's arrival date, with one or two replacements included within that period. It is important to clarify what circumstances trigger an eligible replacement — a documented mismatch in skills or household fit versus a simple change of preference — as agencies typically treat these differently, and some may charge a fee for the latter. Also confirm the early-termination process if the placement breaks down outside the guarantee window. The household bears the costs of the repatriation flight, Work Permit cancellation, and any unused levy refund in that scenario. Getting these terms in writing before signing protects you regardless of which agency you use.