Adam Road Medical Centre ✓ ACRA Verified

Zizou France ★★★★★

a month ago

I am thankful for Dr Ken and his staff Jane who helped me with my children's appointments and endless requests. It is not always easy handling a busy clinic but credit to them for doing their best. Kudos..

wanessa ★☆☆☆☆

a year ago

called the staff to make a booking to collect medicine and i was informed i could go down the next week as they had made an appointment for me when i arrived, i was greeted HORRIBLY by the reception counter staff. she was very rude and impatient. she even said i did not have an appointment. she kept rolling her eyes and was rude even on the phone. not sure how this kind of staff was hired to mend the counter at this clinic when there are patients who might not be able to handle this attitude. i think appointment confirmation sms / email should be sent to the patient in this case if this is how the staff is going to be acting. no professionalism. i’m sure alot of other people could do a way better job of handling patients than this staff. saw many reviews on rude staff at this clinci reception already, not sure why the clinic management is not doing anything i’ve been coming to Dr Ung for years as he is amazing, he is understanding and his prescriptions are great. I feel that a rude reception staff should not take away the good care provided by the doctor.

Elvis Cheung ★☆☆☆☆

a year ago

Being a clinic specializing in psychiatric care and treatment, I am disappointed at the ladies at the reception desk being so unprofessional and utterly rude to patients who have taken the step forward to seek help for their mental health. The only saving grace was the doctors. Really empathetic and caring for the patients. Was there to book an appointment for my spouse, I could her the ladies badmouthing about other patients. That is not all, their facial expressions and composure is just incredibly rude and ignorant. I think they should be sent to some customer service courses to be a better receptionist. I repeat ZERO empathy to customers. Just by interacting with the ladies at the reception I feel like I need to book a consultation with the doctor, making my blood boil.

Vanessa Lee ★☆☆☆☆

11 months ago

I had made a call to the clinic to ask on the availability of a supplement. The lady who answered the call was downright rude and brushed me off. Being a clinic to support mental health and those who are already 'broken' and tired, a little empathy and kindness would have been very welcome. Your actions may be the tipping point for the people you meet. Shame on you.

Genie ★★★★★

11 months ago

Dr. Ken is a breath of fresh air in the mental health space. 🤍 He’s deeply empathetic, truly listens without judgment, and most importantly—respects your choices when it comes to your care. It’s rare to find a psychiatrist who balances clinical expertise with such genuine human connection. If you’re looking for a place where you feel safe, supported, and in expert hands, this is it.