Ells Nutrition ✓ ACRA Verified

Jocelyn Tan ★★★★★

2 months ago

I’ve had bloating issues for more than 10 years and honestly thought it was just something I had to live with. I’ve done multiple scopes and seen a couple gastroenterologists, that was of no help. Working with Pooja completely changed that. She took the time to really understand my symptoms, helped identify the triggers behind my bloating, and recommended the appropriate tests instead of guessing. Based on the results, she suggested targeted supplements to support gut healing, and the difference has been incredible. Not only has my bloating improved tremendously (even though it hasn’t disappeared completely yet), my mood and overall wellbeing have improved so much too. I finally feel like I’m moving in the right direction, and for the first time in years, I’m genuinely excited about what’s ahead. I’m so grateful for Pooja’s knowledge, patience, and thoughtful approach.

Xiangyun Lim ★☆☆☆☆

a month ago

TL;DR: Paid $4,400 upfront for a 6-month programme. The experience was marked by a lack of clarity about the programme, lack of proactive communication, and a no-show for the primary results review. I do not typically write reviews, but given the significant financial commitment required here ($3,900-$4,900), I believe future clients should have access to this timeline to make an informed decision. The Investment & Timeline I paid $4,400 in full on 9 Dec for a 6-month comprehensive programme (inclusive of a discount of 500 for paying the full sum upfront). • 25 Nov – 5 Dec: Following a "free consultation," I had to initiate follow-ups. Even though I was told by the nutritionist that our first consultation was booked for 1 Dec to run through old test results, it wasn’t. And when I asked if she had time to look through the labs before our call, I was told “she has some gaps of time to look through them”. • 9 Dec: I committed to a 6-month programme, paying $4,400 •16 Dec – 6 Jan: Information was sparse. I had to chase for the invoice, what to expect/do, even instructions for the new test kits that arrived with no warning. I was eventually sent a simple email about the programme on 6 Jan (almost a month after payment). I didn’t even know when it had officially started – turns out it was 5 Dec. Essentially, the clock was running even before I was billed. • 15 Jan: Session with Health Coach. While professional, it was noted that my initial consultation with the lead nutritionist was now over a month old with no clear follow up plan nor communication of next steps. • 23 Jan: I arrived for a scheduled results review with Pooja. I waited 20 minutes; she was a no-show. No one answered the app chat or WhatsApp when I sent messages. 45 minutes later, I received a text saying she was "delayed" and asking to reschedule for the next morning. Following the missed appointment on 23 Jan, I requested a partial refund as I no longer trusted the care of a nutritionist who not only gave little clarity or transparency about the programme, but did not even have the basic respect for time that we had agreed upon. Not once was there a channel for direct communication in the almost two months that had passed. Total Paid Upfront: $4,400 Total Refund Received: $1,770 Total Retained by Clinic: $2,630 The refund was calculated based on the following ala-carte values for services rendered: • Adrenal Test: $450 • OAT Test: $850 • GI Map Test: $850 • Health Coach Session (Cheryl): $180 • Initial Consultation: $300 (Note: For some reason this became quoted as $350 in the refund calculation, even though it had been quoted as $300 at the start). In an era where health data is increasingly accessible via self-ordered tests and AI, a clinic’s true value lies in its integrity and respect for the client relationship. My experience suggests that while the billing is premium, the experience is not. I have retained all documentation and correspondence regarding this timeline. I am happy to provide further verification of these facts to any prospective client considering this level of investment to ensure your experience is more professional than mine. Edited in response: I have received no outreach from Pooja, I'm not sure what offer remains open. Appreciate your response and perhaps it's usual for clients to fall through the cracks - as it seems that my experience is not unique and there have been others facing similar issues. It's a little worrying that after 15 years of practice, the client journey still carries such huge gaps; I hope my feedback helps any potential clients to ask the right questions before making any decisions.

Cyn Cynamon ★★★★★

5 months ago

I was skeptical when I started my journey with Pooja, having tried countless other solutions without success. I felt utterly frustrated. However, working with Pooja changed everything. I finally have a clear understanding of what’s happening in my body and a practical roadmap to fix it. This is about real sustainable change and not a temporary fix. Pooja provided the clarity I needed to start my path to lasting wellness. Thank you Pooja, I appreciate your guidance.

jui walimbe ★★★★★

3 months ago

Since I began this journey with puja, a conscious shift in my lifestyle, and a focus on better nutrition, I’ve experienced a remarkable change. With her guidance, the right supplements, and a structured approach to health, I started feeling lighter, more energetic, and truly well. My inflammation reduced, the brain fog lifted, and I could think clearly again. For the first time in a long while, I genuinely felt balanced and healthy. I’m deeply grateful for her support and expertise—it has made all the difference. special thanks to Cheryl for her mindful wellness approach. The journey has just begun, still a long way to go..

C T ★★★★★

8 months ago

I started the programme not knowing what to expect, just hoping to be able to eat a little healthier. As a big foodie, I was worried about having a very restrictive diet imposed on me. Instead, Pooja guided me on realistic, practical ways of augmenting my diet that fit my lifestyle. Through a combination of supplements suggested by Pooja and being mindful of my dietary choices, I now feel more energised throughout the day and experience less cravings. Thank you Pooja and team!