IHP Network of Clinics ✓ ACRA Verified
About IHP Network of Clinics
About IHP Network of Clinics
IHP Network of Clinics is a paediatric healthcare provider operating from Paya Lebar Square in central-east Singapore. KakiList has confirmed operating details and contact channels. The clinic holds a 2.1 out of 5 rating across 104 Google reviews — a robust sample size that warrants careful reading of the reviews before booking. No regulatory licences have been listed in the available data, and ACRA registration has not been confirmed; parents should verify the clinic's MOH Healthcare Services Licence and the attending doctor's Singapore Medical Council (SMC) registration directly before booking.
For a first paediatric consultation, parents typically book directly by phone or through the online enquiry form, noting the child's age, presenting concern, and whether a referral letter from a GP or polyclinic is being brought. Private paediatric specialist consultations in Singapore generally run S$120–250 for a first visit, with investigations such as blood panels, X-rays, or ultrasound billed separately. Parents should also confirm whether the clinic follows the National Childhood Immunisation Programme (NIP) schedule, how developmental milestones are assessed, and whether the doctor holds specialist accreditation in Paediatric Medicine on the SMC register. For planned procedures or repeat visits, it is worth confirming which Integrated Shield Plans the clinic accepts and how MediSave or the Chronic Disease Management Programme may apply to the child's condition.
To book an appointment, contact IHP Network of Clinics by phone or through the enquiry form on their listing, and confirm the consulting doctor's SMC registration and the clinic's MOH Healthcare Services Licence before your visit.
Services Offered
Is IHP Network of Clinics legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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2.1/5 from 104 Google reviewsRobust sample size — the low rating warrants careful reading of reviews before booking.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 2.1 (104 reviews)
AllenAhmet sulubey
★☆☆☆☆
This is how insurance companies lose customers — in real time Today, I spent 78 minutes on hold with Integrated Health Plans Pte Ltd (IHP) just to get a basic explanation of medical coverage. Not a dispute. Not a special request. Just clarity. This is the reality: Key diagnostic tests are routinely not covered under the IHP panel, forcing patients into repeated calls and follow-ups Getting through to someone competent takes an unreasonable amount of time — if it happens at all This is not a one-off incident, but a repeated experience Even clinics within the panel are openly complaining about slow responses and poor coordination Let’s call this what it is: This isn’t a service issue — it’s a systemic failure. And the damage doesn’t stop at the administrator. Customers don’t separate insurers from their partners. They experience one brand, one promise, one failure. To insurers operating in Singapore — including Liberty — this kind of partnership quietly destroys trust, retention, and long-term value. Healthcare insurance is meant to protect people at their most vulnerable — not leave them on hold for over an hour. If this is the customer journey, the collaboration needs to be rethought. Because customers will rethink their insurer.
Arvind Yitteraji
★☆☆☆☆
Terrible customer experience. 1) Called IHP on Monday 12/01/2026 regarding an existing claim, was told someone would call me back. No one called. 2) Called IHP on Tuesday 13/01/2026 and spoke to Hema. She promised to call by Friday with an update. No one called. 3) Called IHP on Friday 16/01/2026 and spoke to Hema. She said said she cannot open my case file and only Usha can do so and that Usha will call me back in 15 minutes. No one called. 4) Called IHP again an hour later and was told Usha is on another call and will call me back. No one called. Full of lies and excuses - a week later and not a single update.
Raf Hikari
★☆☆☆☆
Emailed me in July requesting some payment as I've slightly exceeded the measly limit of my teleconsult from April. No problem. Emailed me again in October, same story, for another one of my teleconsults in April. Why do you people take so long to process any claims and why can't all claims be consolidated at once? The worse part is they won't even show you the proofs, date of visit or receipt breakdowns when they request for payments. Seeing the names of those who reply my emails, it's no wonder the work standards are so low. Worked with these kinds before and it's always very inefficient.
Abe Leon
★☆☆☆☆
Frustrating User Experience – Digital Platforms Need Major Overhaul Issues: 1. Mobile App: The design is poor and makes even simple search functions difficult. The layout is not intuitive, and it feels like minimal effort was put into creating a user experience that allows policyholders to quickly find the information or services they need. 2. Company Website: Finding support information and the claims submission portal on the website is unnecessarily confusing and time-consuming. The site structure and navigation do not prioritize the user, forcing us to hunt for critical features that should be immediately accessible. Suggestion for Improvement: I strongly urge the company to dedicate more effort and resources to redesigning both the app and the website. The new interfaces need to be more user-friendly and pragmatic, using common sense language and intuitive labels that your policyholders (the consumers) can easily understand and navigate. In today's digital age, a smooth, functional user interface isn't a luxury; it's a basic expectation. This poor digital experience significantly detracts from the value of your services. Please fix these issues.
Christian Chua
★☆☆☆☆
I had one of the worst experiences with this provider. My Letter of Guarantee was rejected with the vague explanation that it *“may be” due to existing conditions. The customer service was extremely unhelpful and the lady Malini in particular was rude and even shouted over the phone instead of trying to assist. This level of service is unacceptable for a company in the insurance/healthcare sector. Insurance companies should reconsider partnering with this provider.
IHP Network of Clinics vs other providers in Singapore
Side-by-side with the next three highest-rated paediatric providers on KakiList, so you can see how IHP Network of Clinics stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| IHP Network of Clinics (this page) | ⭐ 2.1 | 104 | — | ✓ |
| Straits Dental | ⭐ 5.0 | 1630 | — | ✓ |
| Thomson Specialists Woodleigh | ⭐ 5.0 | 412 | — | ✓ |
| City Osteopathy and Physiotherapy | ⭐ 5.0 | 376 | — | ✓ |
Frequently Asked Questions
How much does IHP Network of Clinics charge?›
Pricing details have not been published for IHP Network of Clinics, so the figures below reflect Singapore market norms for private paediatric care. A first specialist consultation typically runs S$120–250, with follow-up visits at S$80–180. Investigations are billed separately: blood panels S$60–200, X-rays S$80–150, ultrasound S$150–400. Vaccinations on the National Childhood Immunisation Programme (NIP) schedule are typically S$30–80 per dose at private clinics, though some are subsidised at polyclinics. GST applies to private medical services. For any planned procedure, the clinic should provide a written financial counselling estimate that splits insurance payout, MediSave deduction, and out-of-pocket portions before you proceed. Confirm actual fees directly with the clinic before your appointment. See the full paediatric cost guide for Singapore →
Is IHP Network of Clinics MOH-licensed and how do I verify the doctor?›
No regulatory licences have been listed for IHP Network of Clinics in the available data, and ACRA registration has not been confirmed. Parents should verify two things independently before booking. First, confirm the clinic holds an MOH Healthcare Services Licence under the Healthcare Services Act — searchable on the MOH licensee directory by clinic name and address. Second, confirm the attending doctor's name on the Singapore Medical Council (SMC) public register at smc.gov.sg, including specialist accreditation in Paediatric Medicine and any disciplinary history. Neither the clinic licence nor the SMC entry alone is sufficient — both should be confirmed. The clinic's 2.1 out of 5 rating across 104 Google reviews is a robust sample and warrants careful reading before booking.
How do I use MediSave or insurance at IHP Network of Clinics?›
Integrated Shield Plans (IPs) layered on MediShield Life cover most private specialist consultations, day surgery, and inpatient stays, subject to the plan's deductible, co-insurance, and rider rules. Confirm pre-authorisation and request a Letter of Guarantee from your insurer before any planned procedure to avoid claim disputes after the fact. MediSave can be used for selected outpatient items under the MediSave 500 or 700 withdrawal limits for general outpatient and Chronic Disease Management Programme (CDMP) conditions respectively. For any planned procedure, request a financial counselling session — the clinic should issue an itemised pre-treatment estimate splitting insurance payout, MediSave deduction, and out-of-pocket portions in writing. Confirm directly with IHP Network of Clinics which insurers and MediSave schemes they accept before booking.