National Cancer Institute Singapore Paediatric Haematology-Oncology ✓ ACRA Verified
About National Cancer Institute Singapore Paediatric Haematology-Oncology
About National Cancer Institute Singapore Paediatric Haematology-Oncology
National Cancer Institute Singapore Paediatric Haematology-Oncology (NCIS PHO) is a specialist paediatric unit located at 5 Lower Kent Ridge Road, Levels 8–10, NUH Medical Centre Zone B, Singapore 119074, serving children and young people across Singapore with blood disorders and cancers. KakiList has confirmed operating details and contact channels. The unit holds 3.7 out of 5 across 19 Google reviews — a small sample that should be treated as directional only, and is likely not representative of the full volume of patients seen at a national-level specialist centre.
Families are typically referred to NCIS PHO through a polyclinic, general practitioner, paediatrician, or another hospital department, rather than self-presenting — this is a tertiary specialist service, not a walk-in clinic. On referral, the child will be assessed by a paediatric haematologist or oncologist, with investigations (blood counts, bone marrow biopsy, imaging, or molecular testing) ordered depending on the presenting condition. The multidisciplinary team integrates haematology, oncology, nursing, clinical pharmacy, dietetics, child life therapy, and medical social work. Treatment pathways — whether chemotherapy, immunotherapy, bone marrow or stem cell transplantation, or supportive care for haematological conditions — are mapped by a team and reviewed regularly. Families should confirm whether their Integrated Shield Plan insurer requires pre-authorisation for planned admissions, and request written financial counselling before any procedure.
To begin, contact the unit by phone or through the enquiry form to confirm the referral pathway, current clinic appointment availability, and what documentation to bring to the first consultation.
Services Offered
Is National Cancer Institute Singapore Paediatric Haematology-Oncology legit?
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Verified by KakiListA real person confirmed operating details and contact channel.
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3.7/5 from 19 Google reviewsSmall sample — treat as directional only. Volume is likely not representative of a national specialist centre.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 3.7 (19 reviews)
Estee
★★★★★
Clean, bright and efficient service. There is compassion and love in everything that the staff do. Thank you for the great work in helping the patients. 🙏🏻❤️ have attached photo of the opening hours of pharmacy at level 9. Note: there can be a huge crowd during peak periods/ certain days before public holidays; so do try to be patient and be more understanding towards the staff. It’s not easy to manage a large volume of patients. They are trying their best too.
B Tan
★☆☆☆☆
The staff at Counter 9b consistently exhibit a very poor attitude & the wait time during triage is excessively long. There’s five rooms, ten chairs evenly distributed, with five chairs on each wall. I'm hoping for luck in getting a good team of nurses every time I go for treatment, but unfortunately, my experiences have only worsened each time. The nurses often speak loudly, creating a noisy environment. In a chemo room, if providing tender loving care is not possible, at the very least, allow patients to undergo their treatment peacefully. One time while I was in the restroom, a nurse instructed my wife to wait outside for me. Isn't it part of her job to assist in such situations, especially when it's the end of the day and the environment is quiet and not busy? Throughout my treatment sessions, I've typically been seated on the left, and I've grown accustomed to it. However, on my most recent visit, there were no left seats available, so I reluctantly took a seat on the right. After waiting for an hour for them to prepare, a left seat became available, but they declined my request to switch. Isn't patient comfort a top priority? It appeared that their own convenience and comfort took precedence over the needs of the patients. And why am I required to wait an additional hour past my scheduled appointment time for a transfusion that only lasts 30 minutes? I haven't waited this long before. A nurse removed the needle so quickly after treatment causing me significant pain. I screamed. She doesn't reply when I talk to her. Furthermore, there’s also a lack of guidance concerning dietary or precautions to take after treatments. Please refrain from treating patients as if they are begging. Remember, your job exists because we are here seeking care. Respect goes both ways. I've dedicated my life to working hard and accumulating enough money and CPF for you to deduct from. This treatment isn't provided for free. This bad experience isn't just a one-time occurrence; it has happened repeatedly, and I'm unsure how much longer I have to endure it. Is it the hospital's culture to subject patients to suffering? My days are numbered & I just wish to have better experience while receiving treatment. Is that too much to ask for?
Roy Wong
★☆☆☆☆
I accompanied my sister to her appointment this afternoon. The scheduled time was 1:40 pm, and we waited outside Room A. During that time, three rounds of patients came and went. Despite checking with the nurses multiple times, the only response we received was that the doctor had not issued any orders and they were unsure when my sister would be attended to. Eventually, a nurse explained to us that this situation happens quite frequently and acknowledged our frustration. I truly believe the nurses have raised these issues to the higher authorities, but their concerns seem to have fallen on deaf ears. I have great respect for the doctors, nurses, and staff who work tirelessly every day. However, the single star is directed at the unresponsive superiors.
Lawrence Kang Thiam Huat
★★★★★
On my 3rd chemotherapy, I would like to thanks for the nurse Catherine Kong for her good service, she was very experienced with her skill when putting on the injection on my hand, and she told me can inject the needle onto my upper arm instead of my hand to relieve numbness on my hand. Thank you very much. Hope to meet you on my next chemo appointment.
Roy Shyo
★★★★★
A heartfelt thank you to the incredible staff at National University Cancer Institute, Singapore (NCIS) for taking such great care of me. Your professionalism, kindness, and dedication made a challenging time much easier. From the doctors to the nurses and support staff, everyone was compassionate and attentive, ensuring I felt comfortable and well cared for. I truly appreciate all the effort you put into helping patients like me. Your hard work does not go unnoticed, and I’m deeply grateful for everything you’ve done. Thank you! 🙏✨
National Cancer Institute Singapore Paediatric Haematology-Oncology vs other providers in Singapore
Side-by-side with the next three highest-rated paediatric providers on KakiList, so you can see how National Cancer Institute Singapore Paediatric Haematology-Oncology stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| National Cancer Institute Singapore Paediatric Haematology-Oncology (this page) | ⭐ 3.7 | 19 | — | ✓ |
| Straits Dental | ⭐ 5.0 | 1630 | — | ✓ |
| Thomson Specialists Woodleigh | ⭐ 5.0 | 412 | — | ✓ |
| City Osteopathy and Physiotherapy | ⭐ 5.0 | 376 | — | ✓ |
Frequently Asked Questions
How much does National Cancer Institute Singapore Paediatric Haematology-Oncology charge?›
As a specialist unit within the National University Hospital system, NCIS PHO operates under the public hospital subsidised framework. Singapore Citizens referred via a polyclinic or GP with a referral letter can access Specialist Outpatient Clinic (SOC) visits at S$30–80 after subsidy, with Means-Tested Subsidy reducing costs further based on household income. Self-paying or private-class patients and those with Integrated Shield Plans face different billing — private specialist consultations at restructured hospitals typically run S$120–250 for a first visit. Beyond the consultation, investigations such as blood panels (S$60–200), bone marrow procedures, imaging (X-ray S$80–150, CT/MRI S$400–1,800+), and any inpatient or day-surgery admission are billed separately. Chemotherapy and haematological treatments are subject to MediSave 200/600 outpatient cancer treatment limits and specific MediShield Life claimable amounts. Request a written financial counselling estimate from the clinical team before any planned treatment that itemises insurance payout, MediSave deduction, and out-of-pocket portions. See the full paediatric cost guide for Singapore →
Is National Cancer Institute Singapore Paediatric Haematology-Oncology MOH-licensed and how do I verify the doctors?›
NCIS operates within the National University Hospital, which holds an MOH Healthcare Services Licence under the Healthcare Services Act. No licences are individually listed in this KakiList entry, so families should verify the clinic premises licence on the MOH licensee directory. Every practising doctor should be individually registered on the Singapore Medical Council (SMC) public register at smc.gov.sg — search the named consultant's full name to confirm registration status, specialist accreditation in Paediatric Medicine or Haematology-Oncology, and any disciplinary history. For paediatric oncology and haematology specialists, FAMS fellowship or a Royal College paediatrics fellowship (FRCPCH or equivalent) is the meaningful additional credential beyond basic SMC registration. Confirm the named consultant responsible for your child's care before proceeding — both the MOH clinic licence and the doctor's SMC entry matter.
How do I use MediSave or insurance at National Cancer Institute Singapore Paediatric Haematology-Oncology?›
Integrated Shield Plans (IPs) layered on MediShield Life cover most specialist consultations, day surgery, and inpatient admissions, subject to the plan's deductible, co-insurance, and rider rules. For any planned procedure or admission, contact your IP insurer to confirm pre-authorisation requirements and obtain a Letter of Guarantee before treatment begins — disputing a claim after the fact is significantly harder. MediShield Life and IP coverage for childhood cancers and haematological conditions can be substantial, but the exact claimable amounts depend on the class of ward and the specific treatment codes. For outpatient cancer treatment (chemotherapy, targeted therapy, immunotherapy), MediSave can be used under the MediSave 200/600 scheme — S$200 per month for most outpatient cancer drugs, and S$600 per month for approved drugs on the Medication Assistance Fund list. Separately, selected outpatient consultations may fall under the Chronic Disease Management Programme (CDMP) for eligible conditions. Request a pre-treatment financial counselling session from the unit's medical social worker or billing team — they will issue an itemised estimate splitting insurance payout, MediSave deduction, and out-of-pocket portions in writing before any charges are committed.