Promises Healthcare ✓ ACRA Verified
About Promises Healthcare
About Promises Healthcare
Promises Healthcare is a paediatric clinic located at Novena Medical Centre, serving families islandwide. KakiList has verified the operating details and contact channel. The clinic holds a 4/5 rating across 97 Google reviews, which represents a moderate sample and provides a reasonable directional signal of patient experience. No MOH Healthcare Services Licence or Singapore Medical Council (SMC) registration details are currently listed for this provider, which limits the ability to independently verify regulatory standing without contacting the clinic directly.
Families typically begin by calling or submitting an enquiry form to confirm appointment availability and the consulting paediatrician's name. At the first consultation, the doctor will review the child's developmental history, vaccination record against the National Childhood Immunisation Programme (NIP) schedule, and any presenting concerns — whether acute illness, growth and developmental milestones, or a referral for specialist assessment. Investigations such as blood panels or urine tests may be ordered at the same visit. For planned procedures or follow-up care, the clinic should be able to advise on MediSave 500/700 outpatient withdrawal eligibility and whether your Integrated Shield Plan covers the consultation or any downstream day surgery. Novena Medical Centre is well-served by Novena MRT, with paid parking in the building.
To book an appointment, contact Promises Healthcare directly by phone or through the enquiry form on their listing, and bring the child's health booklet and immunisation records to the first visit.
Listing data is incomplete — contact Promises Healthcare directly to confirm details.
Services Offered
Is Promises Healthcare legit?
-
✅
Verified by KakiListA real person confirmed operating details and contact channel.
-
⭐
4/5 from 97 Google reviewsModerate sample size — provides a reasonable directional signal of patient experience.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 4 (97 reviews)
Thangaraj Lingarajan
★★★★★
I consulted with Dr. Joseph Leong for my wife health assessment and medical report. He is very gentle and assessed my wife properly and issued the report which helps us on legal matters. Even my wife struggles to speak in English due to her stroke he engaged a staff Ms Uma to translate and complete the assessment. I strongly recommend him for such assessments.
FYI
★★★★☆
I have been a client of them for several years, with regular monthly visits to the clinic. When I initially contacted the clinic, I was experiencing panic attacks and had a somewhat unpleasant tone of voice. However, chloee, the receptionist who first attended to me, was exceptionally professional and courteous, providing me with detailed information and taking the time to understand my specific needs and concerns. She ensured that all appointments and requests for therapists or doctors were clearly communicated and confirmed. Upon my first consultation, Chloe greeted me warmly and attended to my needs with attention to detail. Over the years, I have observed that the clinic staff has undergone changes, but chloe has remained a consistent and reassuring presence, delivering outstanding customer service. Her dedication to her role and professionalism have remained unwavering. On one occasion, despite the clinic being crowded with clients, chloe demonstrated impressive composure and efficiency, attending to everyone's needs in a timely manner. In comparison to other front desk staff, chloe's commitment to customer satisfaction has been remarkable. To gain a better understanding of the other clinic's receptionist staff, I recommend visiting in person or maybe even during phone calls LOL. P.S. I apologise for the delayed review! But I would highly suggest reviewing your clinic staffs work performance/customer service. In fact, you should not hesitate to reward your well performing staffs. If I were to be attended by your other clinic staffs today, I'm sorry to say I'll hesitate further LOL.
Anne Mei Ling Ho
★★★★★
Ms Lillian Loo is a wonderful counsellor/ therapist. Besides being a kind and caring listener, she's able to share effective strategies that I can apply in my daily life.
Agnes Lye
★☆☆☆☆
The staff (Uma) and doctor (Dr Joseph Leong) at Promises Healthcare are unsympathetic and rude. I was unable to turn up for my appointment twice as I coincidentally happened to be very ill on both occasions. Hence I was only able to call them and cancelled the appointment on the day itself. The staff (Uma) was unsympathetic and told me off. She said that I will have to show her my medical certificate if I wish to make another appointment. When I tried to make another appointment, Dr Joseph Leong even said I had to pay for the consultation fees before they can confirmed my appointment. I don’t think they should be in healthcare if they have not compassionate and care for the patient. Which is very important especially in this clinical area. Pls do not go to the clinic.
Sotero Trinidad
★★★★★
I've been under the care of Dr. Joseph Leong at Promises for the past few months, and I can confidently say I'm on the path to recovery thanks to his thoughtful combination of therapy and medication. Dr. Joseph is a warm and compassionate psychiatrist who genuinely cares about his patients. I highly recommend Promises for anyone seeking professional and supportive mental health care.
Promises Healthcare vs other providers in Singapore
Side-by-side with the next three highest-rated paediatric providers on KakiList, so you can see how Promises Healthcare stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Promises Healthcare (this page) | ⭐ 4.0 | 97 | — | ✓ |
| Straits Dental | ⭐ 5.0 | 1630 | — | ✓ |
| Thomson Specialists Woodleigh | ⭐ 5.0 | 412 | — | ✓ |
| City Osteopathy and Physiotherapy | ⭐ 5.0 | 376 | — | ✓ |
Frequently Asked Questions
How much does Promises Healthcare charge?›
For a private paediatric clinic, a first specialist consultation typically runs S$120–250, with follow-up visits at S$80–180. GP-level paediatric consultations at private clinics sit in the S$25–60 range. If you hold a polyclinic or GP referral letter to a public hospital Specialist Outpatient Clinic (SOC), Singapore Citizens can access subsidised paediatric consultations at S$30–80, though non-urgent waits of 4–12 weeks are common. Beyond the consultation, common add-on costs include childhood vaccinations under the NIP (some are Medisave-claimable), blood panels at S$60–200, urine or stool tests, and any prescription medications. GST applies on private medical services. For any planned procedure, request a written financial counselling estimate that splits insurance payout, MediSave deduction, and out-of-pocket portions before committing. See the full paediatric cost guide for Singapore →
Is Promises Healthcare MOH-licensed and how do I verify the doctor?›
No MOH Healthcare Services Licence or SMC registration details are currently listed for Promises Healthcare. Every legitimate private clinic should hold an MOH Healthcare Services Licence issued under the Healthcare Services Act — verifiable on the MOH licensee directory online. Every practising doctor must be registered on the Singapore Medical Council (SMC) public register at smc.gov.sg; you can search by name to confirm registration status, specialist accreditation in Paediatric Medicine, and any disciplinary history. For a paediatric specialist, a Fellowship of the Academy of Medicine Singapore (FAMS) in Paediatric Medicine is the meaningful credential beyond basic SMC registration. Contact Promises Healthcare directly to obtain the consulting doctor's full name and confirm both the MOH clinic licence and SMC entry before booking, particularly for non-urgent specialist reviews. Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
How do I use MediSave or insurance at Promises Healthcare?›
Integrated Shield Plans (IPs) layered on MediShield Life cover most private specialist consultations, day surgery, and inpatient stays, subject to your plan's deductible, co-insurance, and rider rules. For planned procedures, confirm pre-authorisation and request a Letter of Guarantee from your IP insurer before the procedure to avoid claim disputes after the fact. MediSave can be used for selected outpatient items under the MediSave 500/700 withdrawal limits — S$500 per year for general outpatient conditions and S$700 per year under the Chronic Disease Management Programme (CDMP), which covers conditions including asthma in children. Selected childhood vaccinations under the National Childhood Immunisation Programme are also MediSave-claimable. Request a financial counselling session at the clinic before any planned procedure so you receive an itemised estimate splitting insurance, MediSave, and out-of-pocket amounts in writing.