Promises Healthcare Child and Adolescent ✓ ACRA Verified
About Promises Healthcare Child and Adolescent
About Promises Healthcare Child and Adolescent
Promises Healthcare Child and Adolescent is a paediatric specialist clinic located at Novena Medical Centre, serving patients islandwide. It holds a 4/5 rating across 97 Google reviews — a moderate sample that provides a reasonable directional signal. No regulatory licences are listed in the available data, which means neither an MOH Healthcare Services Licence nor Singapore Medical Council (SMC) registration could be confirmed at the time of writing; parents are strongly advised to verify both directly before booking. Pricing is indicated at a mid-range level but no specific consultation fees have been published.
Families typically access a paediatric specialist either by walking in directly to a private clinic (first consultation typically S$120–250, self-pay) or by obtaining a referral letter from a GP or polyclinic to a public hospital Specialist Outpatient Clinic (SOC), which attracts a subsidised rate of S$30–80 for Singapore Citizens but carries a 4–12 week non-urgent wait. At a private paediatric clinic, the first consultation covers the presenting concern — whether developmental milestone assessment, chronic conditions such as asthma or eczema, behavioural concerns, or acute illness — and may involve blood work, urine tests, or referral for further imaging depending on clinical need. Parents should bring the child's health booklet, the National Childhood Immunisation Programme (NIP) record, and any prior specialist letters. Integrated Shield Plan (IP) holders should check pre-authorisation requirements before attending, as outpatient specialist consultations are covered to varying degrees depending on the plan and rider.
Contact Promises Healthcare Child and Adolescent by phone or through the enquiry form on their listing to confirm current consultation fees, the consulting paediatrician's name and SMC specialist accreditation, and whether your Integrated Shield Plan is accepted — then verify the doctor's entry on the SMC public register at smc.gov.sg before attending.
Listing data is incomplete — contact Promises Healthcare Child and Adolescent directly to confirm details.
Services Offered
Is Promises Healthcare Child and Adolescent legit?
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✅
Verified by KakiListA real person confirmed operating details and contact channel.
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4/5 from 97 Google reviewsModerate sample size — a reasonable directional signal.
Verify the doctor's name on the Singapore Medical Council register and the clinic's MOH Healthcare Services Licence before booking, and for any planned procedure request a written financial counselling estimate that itemises insurance payout, MediSave deduction, and out-of-pocket portions before paying any deposit.
Google Reviews ⭐ 4 (97 reviews)
Thangaraj Lingarajan
★★★★★
I consulted with Dr. Joseph Leong for my wife health assessment and medical report. He is very gentle and assessed my wife properly and issued the report which helps us on legal matters. Even my wife struggles to speak in English due to her stroke he engaged a staff Ms Uma to translate and complete the assessment. I strongly recommend him for such assessments.
FYI
★★★★☆
I have been a client of them for several years, with regular monthly visits to the clinic. When I initially contacted the clinic, I was experiencing panic attacks and had a somewhat unpleasant tone of voice. However, chloee, the receptionist who first attended to me, was exceptionally professional and courteous, providing me with detailed information and taking the time to understand my specific needs and concerns. She ensured that all appointments and requests for therapists or doctors were clearly communicated and confirmed. Upon my first consultation, Chloe greeted me warmly and attended to my needs with attention to detail. Over the years, I have observed that the clinic staff has undergone changes, but chloe has remained a consistent and reassuring presence, delivering outstanding customer service. Her dedication to her role and professionalism have remained unwavering. On one occasion, despite the clinic being crowded with clients, chloe demonstrated impressive composure and efficiency, attending to everyone's needs in a timely manner. In comparison to other front desk staff, chloe's commitment to customer satisfaction has been remarkable. To gain a better understanding of the other clinic's receptionist staff, I recommend visiting in person or maybe even during phone calls LOL. P.S. I apologise for the delayed review! But I would highly suggest reviewing your clinic staffs work performance/customer service. In fact, you should not hesitate to reward your well performing staffs. If I were to be attended by your other clinic staffs today, I'm sorry to say I'll hesitate further LOL.
Anne Mei Ling Ho
★★★★★
Ms Lillian Loo is a wonderful counsellor/ therapist. Besides being a kind and caring listener, she's able to share effective strategies that I can apply in my daily life.
Agnes Lye
★☆☆☆☆
The staff (Uma) and doctor (Dr Joseph Leong) at Promises Healthcare are unsympathetic and rude. I was unable to turn up for my appointment twice as I coincidentally happened to be very ill on both occasions. Hence I was only able to call them and cancelled the appointment on the day itself. The staff (Uma) was unsympathetic and told me off. She said that I will have to show her my medical certificate if I wish to make another appointment. When I tried to make another appointment, Dr Joseph Leong even said I had to pay for the consultation fees before they can confirmed my appointment. I don’t think they should be in healthcare if they have not compassionate and care for the patient. Which is very important especially in this clinical area. Pls do not go to the clinic.
Sotero Trinidad
★★★★★
I've been under the care of Dr. Joseph Leong at Promises for the past few months, and I can confidently say I'm on the path to recovery thanks to his thoughtful combination of therapy and medication. Dr. Joseph is a warm and compassionate psychiatrist who genuinely cares about his patients. I highly recommend Promises for anyone seeking professional and supportive mental health care.
Promises Healthcare Child and Adolescent vs other providers in Singapore
Side-by-side with the next three highest-rated paediatric providers on KakiList, so you can see how Promises Healthcare Child and Adolescent stacks up at a glance.
| Provider | Google Rating | Reviews | Years | Verified |
|---|---|---|---|---|
| Promises Healthcare Child and Adolescent (this page) | ⭐ 4.0 | 97 | — | ✓ |
| Straits Dental | ⭐ 5.0 | 1630 | — | ✓ |
| Thomson Specialists Woodleigh | ⭐ 5.0 | 412 | — | ✓ |
| City Osteopathy and Physiotherapy | ⭐ 5.0 | 376 | — | ✓ |
Frequently Asked Questions
How much does Promises Healthcare Child and Adolescent charge?›
No specific consultation fees are published for Promises Healthcare Child and Adolescent. As a guide, private paediatric specialist first consultations in Singapore typically run S$120–250, with follow-up reviews at S$80–180. Common add-ons include blood panels (S$60–200), urine or swab tests, X-rays (S$80–150), and prescriptions — these are billed separately from the consultation. Families with an Integrated Shield Plan should confirm pre-authorisation requirements before attending, as outpatient specialist coverage varies by plan and rider. MediSave can be used under the Chronic Disease Management Programme (CDMP) — which covers selected childhood chronic conditions — up to S$700 per year per patient. GST applies on private medical services. For any planned procedure, request a written financial counselling estimate itemising insurance, MediSave, and out-of-pocket portions before proceeding. See the full paediatric cost guide for Singapore →
Is Promises Healthcare Child and Adolescent MOH-licensed and how do I verify the doctor?›
No MOH Healthcare Services Licence or Singapore Medical Council (SMC) registration appears in the available listing data for Promises Healthcare Child and Adolescent. Both are mandatory for a legitimate private specialist clinic — the clinic premises must hold an MOH licence under the Healthcare Services Act, and every consulting paediatrician must be registered with the SMC with specialist accreditation in Paediatric Medicine. Before attending, search the doctor's name on the SMC public register at smc.gov.sg to confirm active registration, specialist accreditation, and disciplinary history. The MOH licensee directory lists all licensed clinic premises and can be checked against the clinic's address at Novena Medical Centre. A Royal College or Academy of Medicine Singapore fellowship (FAMS in Paediatric Medicine or a Royal College of Paediatrics and Child Health fellowship) is the meaningful additional credential for a specialist beyond basic SMC registration. Confirm both the clinic licence and the named doctor's SMC entry before booking — neither alone is sufficient.
How do I use MediSave or insurance at Promises Healthcare Child and Adolescent?›
Integrated Shield Plans (IPs) layered on MediShield Life can cover private specialist consultations and day procedures subject to the plan's deductible, co-insurance, and rider. Confirm pre-authorisation and obtain a Letter of Guarantee from your insurer before any planned procedure to avoid claim disputes after the fact. MediSave outpatient withdrawal limits are S$500 per year for general outpatient use and S$700 per year under the Chronic Disease Management Programme (CDMP), which covers paediatric chronic conditions including asthma, eczema, and selected others. The National Childhood Immunisation Programme (NIP) schedule vaccinations — typically administered at polyclinics — are heavily subsidised for Singapore Citizens and PRs; confirm whether the clinic administers NIP vaccines and at what cost, as private-clinic vaccine fees vary. For any planned investigation or procedure, request a written financial counselling session at the clinic — most private specialists will produce an itemised pre-treatment estimate splitting insurance payout, MediSave deduction, and out-of-pocket cost in writing. Skipping this step is the most common reason families are surprised by their final bill.