Royal Cuisine Catering ✓ ACRA Verified

Yoke ChanWendy Wong ★☆☆☆☆

4 years ago

Had the most horrible experience with their tingkat. I am on the 4th day of 10 days. Every meal has been a terrible experience. I either received missing dishes, missing speciality rice/noodles missing, or had dishes replaced with inferior food. Garlic shrimps became siew mai. Egg plant and potatoes became carrots. Tahu telor is 3 miserable pieces of egg tofu with zero egg in sight. Never again for me! Be warned! They refused to refund when I asked to cancel the remaining 6 days. Can't wait for it to be over! I now have to buy food for dinner on top of this tingkat. Absolutely ridiculous! An utter disappoinment, and a complete waste of my money! Updated 9 Oct: There were about 8 of 1 star reviews and no good reviews when I posted mine. Suddenly there were a flood of 4 to 5 stars reviews. Look carefully at the time and date of good reviews sent. They were all sent on the same day and around the same time! One even used my photo for her review! Another reviewer posted her food for dinner but the combination of food is not even on the recent menu! I am not sure when those photos were taken but their food is not delivered in transparent containers! I am not sure how authentic the good reviews are. If you really trust the good reviews, do remember to post yours after you have tried their food and service, especially if the food and service is not up to standard! This is the best you can do to inform others! This is my first ever google review and I had to do this to make sure others can make an informed choice! Updated on 13 Oct: Menu supposed to be: Pineapple Rice Prawns on sugarcane Chilli Thai Tofu Pork Trotters Seasonal Veg Only the trotters and veg were correct. Prawn on sugarcane became fish fingers Chilli Thai Tofu became 2 table spoons of egg Brown rice instead of pineapple rice (was looking forward to the rice!) Another night that I have to go hungry. So glad the package is ending soon! Look at their recent good reviews. All not local names! Those with local names have photos of containers that are not the same as the black ones used recently. You can make your own judgement! I am speechless! Updated 18 Oct: My 9th day. Cant wait for it to be over! Got a piece of white tofu in soy sauce. Pork is almost inedible with so much fats!

Ivan Cheng ★☆☆☆☆

4 years ago

DO NOT ORDER FROM THEM! Spent $11.5 for 1 pax for international menu + specialty rice. It tastes like tabao from Cai fan stall + soup + rice with soy sauce. And the food is not international at all expect chicken chop that is western. First day, texted them to check if they are sending food. Customer service ensured that we will be getting our food with absolute confidence. At 1:30pm, text us back and say central kitchen stove broke down and van broke down so cannot send food. Come on your kitchen broke down 1:30pm only know? U cook your food what time? Ask about the menu why is it not international then they say they reserve the right to change menu in T&C, what the hell, if they just apologies we will feel better. I feel they mixed up our order with normal tingkat. One of the day, forgot to give us rice. Promise to compensate with dessert. When dessert comes that day, missing soups. I dunno how many mistake can they made in 10 days. Lastly most importantly, the food tastes awful, cai fan stall can do better than them. Worst tingkat experience I had!

Wen Yi Seow ★★☆☆☆

4 years ago

What I signed up for: $10 for 2 pax, Home Cooked Meal for 10 Days What met expectation: Portion – Decent portion for 2 Delivery time – The 10 days went by without a hitch though delivery times varied from 4.45pm – 7pm. They did state the window of delivery so I find this acceptable. What did not meet expectation: Taste – In general, the taste of the food just did not meet expectation, and by the first day the two of us had already decided not to renew after our 10 days. Well, my expectation was that the food would taste like what I could get from the cai png store, but nope. Vegetables - The greens were almost always yellowish and in general not tasty (I am aware taste is subjective so you can be your own judge.) Other points to note: Soup - There was a drumstick in the soup during our first day, but afterward the soups that came were either plain (only liquid or whatever herb they cooked the soup with) or with small chunks of melons/ carrots. In general, also tasted very watered down. This is not really a red flag given the price we are paying, just stating facts so you can make a better decision for yourself. Fried Dish - Too many days (I would say 4 – 5 out of the 10) one of the dishes that came was a fried ngoh hiang-y/ fishcake-y / nugget-y thing that really required no cooking (just frying). I think I felt it more because it came every single day for our first few days hence this grouse. Other reviews – While eating on the first day (30 Sept 2021), in my dissatisfaction I went online to see what others had to say. There was only a smattering of other reviews with 1 or 2 stars but I noted that most of the issues raised were on missing delivery/ bad service recovery so I held back and decided to submit my review only after I completed the 10 days. While eating on day 9, I went back to have a look at the reviews and was shocked to see that many reviews were 5 stars. A closer look at the names of these other folks leaving stellar (& picture-less) reviews and linking to the demographic of customers that might order this service… I leave you to be your own judge. Menu – The combination of the food did not follow whatever was printed on their menu, I think they could have easily left a related clause in their fine print so I am not bothered. Suggestion to the team - Since food is really the heart of your business, hope your team can work on the taste and quality of your offerings. I am not sure if there are endless ‘new’ customers out there, but having good food would easily retain these ‘new’ customers and help to grow your customer base. To the regular folk, hope my very detailed (and authentic) review helped you, apologies for the long-windedness.

Ex “exTraveller” Traveller ★☆☆☆☆

4 years ago

The portion for one is enough for a 10 year old, good if u want to lose weight. 7 broccoli fragments seen😆,.......m I cheered the tired dishes by putting in nice plates🤩 Some nights the portions were generous and themes better defined...

Brian Hoe ★☆☆☆☆

4 years ago

///DO NOT ORDER FROM THEM/// Tried the 20 days dinner package from them for 3 pax - 3 dishes + 1 soup. Had the most horrible experience with their tingkat. Got conned by the many 5 star reviews, what we received is totally different from website menu, False Advertising. Every meal has been a terrible experience, tasteless and worse than economic rice. Dishes just keep repeating with the different sauce. Same dish with many many names. e.g fried fish with sweet & sour, salted egg, creamy, black pepper. Every single day came with at least 1 fried dish that really required no cooking or tofu, just put the different sauce. For the first 10 days, 4days with fried ngoh hiang (wuxiang) , until i want to vomit and called to complain. The soup is purely MSG taste. Look at every meal you don't feel like eating. I can cook better than them. Normal economic rice from any hawker center will be more appetizing and a lot cheaper. If there was such thing as zero stars, I would do it. No early termination, no refund and there’s an auto-renew feature hidden to scam people.