SBCC Developmental and Behavioural Paediatrics ✓ ACRA Verified

Lim Xue Li ★☆☆☆☆

3 months ago

We have consulted Dr Stephanie on multiple occasions and have always appreciated her patience, professionalism, and willingness to take time to answer our questions thoroughly. This has been the main reason we continue returning to her clinic for our child’s care. However, our most recent visit left us disappointed due to an unpleasant experience with a front counter staff member(Vivian). We brought our son in after he suffered a fall. Unfortunately, my husband arrived late and missed the initial consultation with the doctor. He arrived just as the staff were about to begin dressing our son’s wound. When he asked several clinical questions, the nurse attending to us was unable to answer them and advised that we speak to the doctor again after the dressing was completed. When we approached the counter to request a second consultation, the staff member attending to us informed us that an additional consultation fee would be required and mentioned that our insurance only covered a consultation duration of ten minutes. When I tried to explain that my husband had missed the initial consultation and simply wanted clarification, the response felt curt and unempathetic, and we were told to speak to the clinic manager instead. As parents of an injured child, we had expected a more caring and understanding approach, especially in a paediatric clinic. The interaction made us feel that the focus was on payment rather than patient care. To clarify, our concern was never about paying, as our dependants are covered by company insurance — it was the manner and lack of empathy that was upsetting. While we continue to value Dr Stephanie’s care and professionalism, we hope the clinic management will review this incident and provide further staff training to ensure a more patient-centred and compassionate experience for families in the future.

Tan Wilsen ★☆☆☆☆

3 months ago

I have visited this clinic multiple times. Dr Stephanie was a superb doctor. She was caring and one of the best PD doctors I have ever seen. However, if your attending doctor is Dr Chia Foong Lin, please avoid at all cost. She didn’t show any empathy and reassurance towards our concerns. Being first time parents, empathy is very important as we do not have the right knowledge and we trust the doctor will be able to advise better, but Dr Chia’s advice was very templated and she got annoyed when we asked questions. It just seemed like she wanted to get it over and done with the session. Please do make an appointment with Dr Stephanie if you are going to visit. Highly recommended.

Sueyoun Hong ★★★★★

6 months ago

We recently visited SBCC Ang Mo Kio for my kids’ consultation and saw Dr. Stephanie. She was incredibly kind and attentive throughout the session. She listened carefully as I explained my children’s symptoms and gave thoughtful, practical advice. What impressed me most was how she made my child feel comfortable with the stethoscope — she encouraged him to “play doctor” and let him join in as if he were the doctor himself. Thanks to her gentle approach, he wasn’t scared at all during the check-up. Her advice on the medication and symptoms really gave me peace of mind. I’ll definitely continue bringing my children to her for future visits. The nurses at SBCC Ang Mo Kio are always warm and friendly as well — it’s comforting to see that the care and kindness here never change.

Ariel Tay ★★★★★

3 months ago

Been to SBCC outlet since my toddler has been an infant. As they have a round of different doctors, we recently met Dr Stephanie Hii and we really love her patience and her attitude toward my toddler. She show the upmost kindness and compassion whenever I am having anxiety due to my toddler being sick. She doesn’t judge any stupid questions that I ask and has nothing but empathy when I asked. Dr Hii is also super professional and able to answer any questions or concerns that I have. She make me feel at ease and often encourages me whenever I feel like I’m having anxiety. Grateful for her and glad that SBCC hire good grade doctors.

Keely Lim Xq ★★★★★

7 months ago

My kids have seen Dr Chan Kit Yee and Dr Stephanie Hii for multiple visits, both doctors are very gentle and good with children. They are professional and provide many helpful advices. Additionally, all the nurses are super helpful and professional as well. Very thorough explanation of the medications that I’ve to give my kids. Good experience with the clinic!