Talk Your Heart Out ✓ ACRA Verified

Cynthia ★★★★★

2 months ago

I had one session with John but so far so good. I'm keen to continue. It was easy to talk to him. His soothing voice and calm demeanour makes you feel like you're in a safe bubble. I'm looking forward to continuing on this process with him. Thanks John!

Anonymous Therapist ★☆☆☆☆

4 months ago

As a mental health practitioner, I value working with organizations that prioritize ethical standards and respect for both clients and therapists. My experience with TYHO made me question whether these principles are consistently upheld in their practices. For therapists, from the moment you log into the internal dashboard, we are prompted with messages to follow up with clients. The performance metrics shown on our dashboard observed emphasize several measures, including: 1) The number of clients seen 2) The average number of sessions per client 3) The percentage of returning clients 4) The number of active clients If these metrics fall below the average, therapists will be contacted by the platform and their suggestion is to reach out to clients to book more sessions or to offer discounts at the expense of the therapist's fee or risk having their profile restricted from accepting new clients to improve metrics. In my own opinion, this approach does not always account for the complexity of cases or clients who may only require brief or focused support. If clients reach out to the platform requesting for a regular check in using their messaging system outside of scheduled sessions, there are no compensation and their rationale is that such communication build rapport and continuity of the therapeutic relationship. There are constant reminders on the dashboard and, during sessions, about not exchanging contact details. I believe and trust most of us do not and it feels excessive if the platform is targeting just a handful of therapists. Additionally, the platform’s notice period require six months if a therapist chooses to leave, and therapists are expected to continue providing services to current clients. While the policy is described as protecting client continuity, in my opinion, it creates a longer commitment. This account reflects my personal experience and perspective and is shared to inform consideration of platform practices.

Shermaine Chng ★★★★★

a month ago

Alva has been incredibly warm and sensitive, while remaining objective and thoughtful in her guidance. She has helped me identify my underlying issues and recurring patterns with great clarity. I really appreciate how she supports me in working through them and learning healthier ways to manage my thoughts and reactions

Carin Chua ★★★★★

a month ago

My first therapy session with Glen made me feel warm and supported. He was not judgmental of anything I said and spoke with a slow, calm tone that helped me slow my mind down during this difficult time. I felt safe during my session and look forward to future sessions.

morpheus horacio ★★★★★

4 months ago

Was initially hesitant because of the prices but with the therapists' self introduction video, it was easy to assess their vibe to choose the appropriate therapist. For me, Savrina has been the therapist i truly needed. She is attentive, always listens first, and gives both great insight and advice. She is able to answer my questions without judgement and truly seeks to understand. Even though the sessions are online, it does not feel like there is a screen between us. As for the website, some feedback I would give would be: - For it to be an app instead of website so that notifications can be given to remind us of upcoming sessions - Session notes should be auto-saved - 1.5h sessions should be an option instead of the standard 1h or booking back to back 1h sessions for a 2h session It has only been my 3rd session but I am definitely sticking around!